Deaf Patients Confront Difficulties In Obtaining Basic Health Care
Editor's ChoiceMain Category: Hearing / Deafness
Also Included In: Medical Students / Training
Article Date: 02 Oct 2008 - 0:00 PDT
Inadequate healthcare is received by thousands of the United Kingdom's Deaf patients because they are struggling to communicate with their healthcare providers, according to an article released on October 1, 2008 in BMJ.
The term Deaf is defined as individuals born Deaf and prefer to communicate in British Sign Language. Michael Paddock and colleagues from Kings College London School of Medicine and South West London and St George's Mental Healthcare NHS Trust comment on the general lack of awareness of Deaf issues as well as deficit in communication support for Deaf people.
According to the background information in the article, nine million people in the UK are estimated to be hard of hearing, and a number that constitutes almost one-sixth of the population. Studies have shown that 70% of Deaf patients do not have interpreters present in consultations, and 28% of Deaf people limit visits to the general practitioners because they fear poor communication.
This is especially true for Deaf individuals with mental health problems, which accounts for over three million Deaf people at some point in their lives. This means that approximately 40% of Deaf people suffer from mental health problems in contrast with 25% of the general population.
In light of this issue, the use of signed communication is associated with a decrease in mental health problems. the authors of this piece advocate strongly for basic Deaf awareness and the performance of "appropriate" communication methods in the curriculum for medical students. This, they say, will help to assure the proper access to health services for Deaf patients.
A Sensory Awareness program has been developed and implemented already as part of the medical curriculum in King's College London. Providing students with the skills necessary to enhance communication with Deaf and hearing-impaired patients. This includes training in behaviors such as checking hearing aids and habits that maximize the communication of patients who rely on lip-reading. This module additionally has a part named 'Deaf Awareness and British Sign Language', in year three.
The authors of the article make a strong recommendation that, if a medical curriculum is meant to produce competent medical professionals, they should "listen to patients and respond to their concerns and preferences" and "give patients the information they want or need in a way they can understand." As a result, other medical schools should follow King's College's example and offer a similar course to help their students be more attuned to the needs of the Deaf population.Â
Actions speak louder than words
Michael Paddock, Bernadette O'Neil, Andy Holwell
BMJ 2008;337:a1882
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Written by Anna Sophia McKenney
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Technology Speaks Louder Than Words
posted by Lauren Besant on 2 Oct 2008 at 5:00 amSign, the national charity for mental health and Deafness has been working to promote and enable healthy minds for Deaf people for the last 22 years. Until 2007, the Charity focused on providing Deaf centred services for Deaf people experiencing mental health problems so that they could receive essential services.
Last year, following our successful work with the Department of Health in implementing the recommendations in their report Towards Equity and Access (TEA), Sign decided that because mental health and general health are so clearly linked, Sign should broaden its remit to become SignHealth, the healthcare charity for Deaf people. The charity is now campaigning to energise change in the health of Deaf people generally.
We welcome the appropriate title of Michael Paddock’s article ‘Actions speak louder than words’. His view that the use of interpreters in consultations and even more so in emergency situations, cannot be emphasised enough. He fails to mention however that there is a national shortage of British Sign Language interpreters. With approximately 70,000 registered BSL users and only around 400 qualified BSL interpreters there is little chance of booking a BSL interpreter for the same day.
SignHealth knows that for far too long Deaf people have had to rely on pen and paper or lip reading and so often have to use relatives (including their children) or friends to help them communicate. And they are doing this at a most stressful time, when either unwell, in pain or receiving bad news. As a result SignHealth has developed a web-based computer program; SignTranslate to be used by clinicians when a qualified interpreter isn’t available. The program translates over 300 medical questions into BSL by means of short video clips. It also translates the questions into 12 foreign spoken languages. It offers an exceptional chance to significantly improve communications between the patient and healthcare professionals.
SignTranslate has been endorsed by the Department of Health and is currently available free of charge to all GP surgeries in England until 31st July 2009. An additional benefit is that for more complex consultations it is possible to have access via the internet to ‘live’ fully qualified BSL interpreters by using a simple web-cam.
As part of an initiative to improve access to primary healthcare for Deaf patients, SignTranslate can be accessed instantly from an internet link in the menu bar of the EMIS clinical system. This automatically opens the homepage where you will be asked to key in your National Practice Code to gain access. Non EMIS users can still access the program for free via the SignTranslate website
SignHealth applauds the implementation of the ‘sensory awareness program’ at Kings College London and urges other medical schools to follow their example.
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