Statistical Press Notice - General Practice Patient Survey 2008-09 National Results, UK

Main Category: Primary Care / General Practice
Article Date: 01 Jul 2009 - 2:00 PDT

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Today Ipsos-MORI have published the results of the 2008-09 GP Patient Survey which they carried out on behalf of the Department of Health.

Headline results of the survey are:

- 70% of patients reported that they were either very satisfied or fairly satisfied with their ability to get through to their doctor's surgery on the phone.

- 84% of patients who tried to get a quick appointment with a GP said they were able to do so within 48 hours.

- 76% of patients who wanted to book ahead for an appointment with a GP reported that they were able to do so.

- 77% of patients who wanted to book an appointment with a particular doctor at their GP surgery said they were able to do so all of the time or a lot of the time.

- 82% of patients responded that they were either very satisfied or fairly satisfied with the hours their GP surgery was open.

- 91% of patients reported that they were either very satisfied or fairly satisfied with the overall care they receive at their surgery.

- 74% of people with a long-term condition said they have had a care planning discussion, 60% of people with a long-term condition say that they have agreed a care plan and 61% that their care has improved as a result of the care planning process.

- 67% of patients say they would know how to contact an out-of-hours GP service if they needed to, when their surgery was closed

- 66% of patients rate the care they received from the out-of-hours service as good and 13% as poor.

Full release is available here.

Source
Department of Health, UK