California Insurers Work To Comply With Regulations For Interpreter, Translations Services
Main Category: Health Insurance / Medical InsuranceAlso Included In: Public Health
Article Date: 27 Nov 2007 - 8:00 PDT
California insurers are working to comply with new state rules that will require them to provide interpreters and translations of documents to beneficiaries with limited English language skills, the Los Angeles Times reports. The rules are intended to ensure that residents with limited English language skills are able to access services through their insurance company. California already requires hospitals and public health plans to provide such services.
Beginning in 2009, the rules will require insurers to provide an interpreter for limited English proficiency members at medical appointments and when they seek customer service. Insurers by mid-2008 must submit plans detailing how they will comply with the new state rules. State officials said the compliance plan must include:
- A demographic profile of an insurer's membership;
- What services will be available for LEP members; and
- A plan for a system to train staff for answering phone calls in different languages.
Reprinted with kind permission from http://www.kaisernetwork.org. You can view the entire Kaiser Daily Health Policy Report, search the archives, or sign up for email delivery at http://www.kaisernetwork.org/dailyreports/healthpolicy. The Kaiser Daily Health Policy Report is published for kaisernetwork.org, a free service of The Henry J. Kaiser Family Foundation© 2005 Advisory Board Company and Kaiser Family Foundation. All rights reserved.
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