Physicians In Southeast Michigan Benefit From Improved Patient Communication Services

Main Category: Primary Care / General Practice
Also Included In: Public Health
Article Date: 07 Feb 2008 - 3:00 PDT

email to a friend   printer friendly   view / write opinions   rate article

In a revenue-driven health care environment, improving daily communications with patients is a vital component to quality care and physician practice growth. Now, physicians in southeast Michigan will have access to needed call management services through a recent partnership agreement between the Huron Valley Physicians Association (HVPA), an Independent Physician Association in Ann Arbor, Michigan, and NotifyMD.

NotifyMD is the nation's largest 24/7 medical only call management service. The solutions they provide include HIPAA-compliant daytime and after-hours call services, as well as automated appointment reminders and test result notifications.

"We look for partners who can provide value," says Debra Roberts, HVPA's Medical Business Administrator. "They also need to provide services that assist practices by improving their day-to-day operational efficiencies. NotifyMD fits the profile of being easy to work with, has a great reputation for providing excellent customer service, is professional, shares their expertise through education, and understands medical practice management."

Roberts believes that NotifyMD can provide HVPA's members with patient communication solutions that can meet their individual practice/provider needs.

"We are excited about this opportunity to partner with HVPA," says Michael T. Sandwith, NotifyMD's Vice President of Enterprise Accounts. "They have built a reputation as a patient-centered health care organization and are nationally recognized for their standards of care. This is a partnership that will continue to support the mission and vision of HVPA by creating customized communication solutions for their members. Our solutions are proven to help increase patient satisfaction, care, and operational efficiencies."

About NotifyMD

Since 1986, NotifyMD has provided call management services to physician group practices. In 2003, they introduced WebMessenger, the first and only HIPAA-compliant daytime, non-urgent, live-voice answer call management service. Headquartered in Franklin, Tenn., NotifyMD serves more than 18,000 physicians in over 40 states. For more information, please visit http://www.notifymd.com.

About Huron Valley Physician's Association

Huron Valley Physicians Association (HVPA) is an Independent Physician Association (IPA) located in Ann Arbor, Michigan. HVPA has more than 750 physician members throughout southeast Michigan. Approximately 25% of the members are primary care physicians and 75% are specialists.
Huron Valley Physician's Association