Diagnostic Cardiology Services Surge In Industry Rankings

Main Category: Cardiovascular / Cardiology
Article Date: 09 Sep 2008 - 14:00 PST

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GE Healthcare's Diagnostic Cardiology Service team prides itself on exceeding the expectations of its customers. A new poll shows the customers are rewarding their efforts.

MD Buyline's Q2 surveys show significant improvements in customer scores across the business. GE Healthcare's Resting ECG took the top spot in the electrocardiograph category and the company scored significant increases in five of eight categories, overall. In the survey's Holter Monitoring, Cardiac Stress and Cardiology Management segments, GEHC improved in all eight categories*.

"As a team, our Diagnostic Cardiology Services group has been putting a strong emphasis on gathering and acting on customer feedback," said Rich Eng, General Manager of GE Healthcare's Diagnostic Cardiology Services unit. "Sure, it's nice to see that rewarded in a survey but it's the story behind those numbers that matters most. We work with our customers every day and are constantly adjusting to meet their demands. That means our world-class field engineers are getting to their facilities faster. Our Customer Repair Center is streamlined to turn around most jobs in two days while feeding the customer real-time updates, throughout the repair process. Our dedicated, U.S. based technical support team is on call 24/7/365. Our customers are seeing shorter wait times, expert attention and are benefiting from the remote connectivity offerings on our Insite-enabled equipment. We're gathering feedback at each step and constantly improving. That will continue, no matter which way the scores head. Our customers, frankly, should expect that of us. We're always proud to deliver."

* Resting ECG improved categories include Installation/Implementation, Applications Training, Service Response Time, Service Repair Quality and Composite Score. Holter improved categories include System Performance,, System Reliability, Installation/Implementation, Applications Training, Service Response Time, Service Repair Quality and Composite Score. Ranking improvement claims based on comparison of MDBuyline Q2 2008 survey and MDBuyline Q1 2008 survey.

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries.

GE Healthcare

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