Philips Ranks No. 1 In Overall Service Performance In Ultrasound All Systems 2008 IMV Servicetrak™ Reports

Main Category: MRI / PET / Ultrasound
Article Date: 17 Sep 2008 - 4:00 PDT

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Royal Philips Electronics (NYSE: PHG, AEX: PHI) announced that customers have again rated Philips Healthcare No. 1 in overall service performance for Ultrasound All Systems, comprising Radiology/OB-Gyn and Cardiology instruments, in the annual IMV ServiceTrak™ surveys.

The results of the 2008 IMV analysis also show Philips earning a No. 1 ranking in overall manufacturer satisfaction and a No. 1 ranking for probability of repurchase for ultrasound.

"Focusing on the needs of our customers is the number one priority for our service organization, and this top ranking for ultrasound customer service underscores our customer commitment," said Tom Kirkland, senior vice president of customer services, North America, for Philips Healthcare. "By tracking and measuring our service performance we are able to continually improve the high quality of service we deliver and ensure we're helping our customers deliver the best patient care possible. The IMV ServiceTrak™ survey is a valuable measurement tool that provides important customer feedback."

In an independent survey by IMV Limited, customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle. For the Ultrasound All Systems report, Philips received top marks in 26 of 34 categories measured in the study, including those of service engineer performance, satisfaction with service and manufacturer, help desk telephone support and probability of repurchase.

About IMV Limited

IMV Limited, based in Greenbelt, Md., is an independent healthcare research company with more than 20 years' experience in analyzing the medical imaging, clinical diagnostic and instrument markets. ServiceTrak is one of the most recognized and trusted surveys in the healthcare industry. Respondents are drawn from a randomized database of U.S. hospitals and imaging centers. For further information, visit http://www.imvinfo.com

About Royal Philips Electronics

Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a diversified Health and Well-being company, focused on improving people's lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of "sense and simplicity". Headquartered in the Netherlands, Philips employs approximately 133,000 employees in more than 60 countries worldwide. With sales of EUR 27 billion in 2007, the company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in flat TV, male shaving and grooming, portable entertainment and oral healthcare.

Royal Philips Electronics

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