GE Healthcare Ranks #1 For Anesthesia Service In Md Buyline's Q2 2008 Survey

Main Category: Pain / Anesthetics
Also Included In: Medical Devices / Diagnostics
Article Date: 25 Sep 2008 - 1:00 PST

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GE Healthcare's Datex-Ohmeda anesthesia delivery solutions have been ranked #1 for the 10th straight quarter by MD Buyline, a customer opinion research company on medical devices and service.

Solid scores in six categories

GE Healthcare maintained strong scores in the six opinion categories: system performance, system reliability, installation/implementation, applications training, service response time and service repair quality. GE Healthcare's number one ranking was - for the 10th consecutive quarter - comfortably ahead of its competitors in terms of the composite score, according to Mike Battuello, General Manager for GE Healthcare's Life Systems Services.

"Due to the Risk 1 classification of anesthesia equipment, it is critical that this equipment be properly maintained," he said. "That's why we have a nationwide staff of 184 intensively trained and certified field engineers. Each of our field service engineers have, on average, 12 years of xperience - and many have over 20 years. They know their territories, they know their customers and they make heroic efforts to keep the customers' GE Healthcare anesthesia systems performing exceptionally at the point of care."

Service commitment benefits Denver center

Recently, one GE Healthcare customer, The Children's Hospital of Denver in Denver, Colorado experienced this dedication on the occasion of a tricky relocation of the medical center.

"GE Healthcare Life Systems Services field personnel Jerry Lavene and Mark Woolfolk were here long hours installing the new machines," recalled Thomas A. Majcher, D.O., Clinical Director of Anesthesia Services at The Children's Hospital. "Mark was here to answer questions, install equipment and support us in any way he could. He was a key player in making this move successful, as he has not only years of experience with anesthesia machines and monitors, but also has specific knowledge as to how our department functions and interfaces with the GE Healthcare equipment."

Another area in which GE Healthcare provides exceptional customer service is in regulatory compliance of anesthesia machines, Battuello added. Clinical sites need to be able to document that anesthesia delivery systems are maintained per manufacturer specifications.

"Proper maintenance and repair requires regulatory compliance, mandatory training, the use of correct procedures, accurate documentation, calibrated test equipment and highly skilled personnel," he said. "By striving to meet and exceed customer expectations, we're confident we can sustain these consistently high customer marks for GE Healthcare services."

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat, and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection, and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17- billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our Web site at http://www.gehealthcare.com.

GE Healthcare

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