Information For California Fire Victims And Evacuees

Main Category: Aid / Disasters
Article Date: 02 Sep 2009 - 7:00 PDT

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Health Net of California, Inc. is helping ensure that Health Net members who are victims and evacuees of the wildfires currently taking place in California have access to essential prescription medications, critical Health Net information and services to help them cope with grief, loss, stress or trauma.

"During what is obviously an emotional and trying time for many of our members, we are reaching out to be sure they have uninterrupted access to the medical services and products they need to stay well," said Steven Sell, president of Health Net of California.

Prescription Information

Health Net will approve up to a one-month supply of essential prescription medications for any Health Net member whose medicine was lost in the destruction or remained behind during the evacuation. To obtain an emergency supply, just return to the pharmacy where the original prescription was filled. For questions or assistance, affected Health Net members may call 800-400-8987.

Coping Assistance

Any Health Net member affected by the current California wildfires may contact MHN, Health Net's behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress grief, loss or other trauma resulting from the fires.

For the duration of the fires and their immediate aftermath, Health Net members may contact MHN 24 hours a day, seven days a week at 800-227-1060.

Information for Health Care Providers

Health Net is taking steps to help ensure that health care providers in the areas of the wildfires are able to continue providing for Health Net members' medical needs.

Health care providers who contract with Health Net may call 800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.

Other Important Information

Depending on how the fire situation plays out, Health Net will make additional changes to its policies as needed to ensure members have access to health care services. Health Net also is ensuring its policies comply with all local, state and federal executive orders or regulations.

Source
Health Net

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