Analysis Of 999 Calls Shows Need For NHS Reform, UK

Main Category: Public Health
Article Date: 16 Oct 2009 - 9:00 PDT

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New figures out today from the Department of Health show major reforms are needed in urgent and emergency services, according to the Ambulance Service Network.

The research on increasing demand for ambulance services suggests many patients who ring 999 could be treated in the community or at home, instead of being taken to hospital. This would not only be better for patients but more efficient for taxpayers - a key issue as the NHS seeks to make up to £20 billion of savings over the next 5 years.

The first Ambulance Service Network Conference will today show how ambulance services are ready to meet the challenge of improving the quality and productivity of NHS care.

Ambulance Service Network director Liz Kendall said:

"Ambulance Services received over 7 million 999 calls last year. The number of calls is increasing by around 6.5% annually - that's 300,000 more patients every year. Many of these patients are older people who have fallen and patients with chronic conditions who could be better cared for in the community or at home.

"The system isn't working as well as it should and ambulance services are determined to work with other parts of the NHS to improve it. We need to make it simpler and easier for patients to access care and provide a range of services - including GPs, community nurses, mental health services, falls teams and paramedics - 24 hours a day, 7 days a week.

"The evidence shows that preventing people from reaching a crisis in the first place, and treating more patients in the community or at home, is better for patients and the taxpayer. Urgent and emergency care is exactly the sort of system-wide issue the NHS needs to look at if it is to deliver the savings it needs to weather the squeeze in public sector funding."

The Network welcomes the consultation for the creation of a new urgent care number - 111 - to sit alongside 999, and a range of emergency and urgent care services available 24/7. This will help make it easier for patients to access care - especially out of hours - and get the most appropriate treatment for their needs.

The conference will also show how ambulance services are working with other NHS services to help prepare for pandemic flu, prevent emergencies and deliver more joined up care, including for older people who have had a fall and patients with mental health problems

Notes

The Deparment of Health toolkit, "Tackling Demand Together," can ber found here.

The NHS Confederation represents more than 95% of the organisations that make up the NHS. Its members include the majority of NHS acute trusts, ambulance trusts, foundation trusts, mental health trusts, primary care trusts, special health authorities and strategic health authorities in England; trusts and local health boards in Wales; and health and social service trusts and boards in Northern Ireland.

The Ambulance Service Network represents all ambulance trusts in England, Northern Ireland, Wales and the islands of Guernsey, Jersey, Isle of Man and Isle of Wight. It was established in January 2007 to provide a distinct voice for the ambulance service. The Network is part of the NHS Confederation.

Source
NHS Confederation

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