High Levels Of Patient Satisfaction 'Testimony To Hard Work Of GPs', Says BMA Scotland

Main Category: Primary Care / General Practice
Article Date: 28 Jul 2010 - 5:00 PDT

email to a friend   printer friendly   opinions  

Commenting on the publication of GP patient survey results, Dr Andrew Buist, Deputy Chairman of the BMA's Scottish General Practitioners Committee:

"These results are testimony to the hard work of GPs and their practice teams across Scotland. For the 90 per cent of patients that rate their care as good or excellent, we must ensure that our standards do not slip. For the 10 per cent who did not, we must consider how we can improve.

"More than 80% of patients found arrangements to see a doctor to be excellent or good. From our own public consultation we know that despite these high levels of satisfaction, both GPs and patients find current appointment systems frustrating.

"However rather than financially penalising practices who are finding it difficult to maintain access, we would rather see more practical solutions such as the creation of local support mechanisms for practices and involving patients locally so that flexible tailored solutions can be introduced.

"General practice is very much the cornerstone of the NHS in Scotland and I am pleased that patients are very satisfied with the care they receive."

Note

The results of the patient experience survey (questions PE 7 & 8) are linked to the funding of general practice.

The survey results, published by the Scottish Government, are available online here.

Source:
BMA Scotland

• Additional
• References
• Citations