GE Healthcare Centricity Ris-IC Earns Certification Under Prestigious Service Capability & Performance (SCP) Standards

Main Category: Medical Devices / Diagnostics
Also Included In: Public Health
Article Date: 05 Aug 2007 - 2:00 PST


GE Healthcare's Integrated IT Solutions (IITS) business announced that its Centricity RIS-IC services organization has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program.

GE Healthcare's IITS business achieved certification under the SCP Support Standard after an extensive audit of its Burlington, Vermont support center. SCP Standards quantify the effectiveness of customer service and support and represent best practices in the industry.

"GE Healthcare is extremely proud to have earned certification under the SCP Support Standard for the Centricity RIS-IC team," said Ram Krishnan, general manager of services for GE Healthcare. "Certification under the SCP Standards is another step in GE's journey to continue leading the industry. This accomplishment clearly demonstrates our commitment to exceeding customers' expectations for excellence in service and support."

The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service and support operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices, quantify performance levels and establish a foundation to build on existing quality processes. Certification against the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

"By passing the rigorous requirements necessary to achieve certification under the SCP Standards, GE Healthcare IITS has made it clear they are committed to delivering world-class service to their customers," said Gordy Stauffer, SCP Auditor. "During the SCP audit, GE Healthcare demonstrated a clear commitment to customer satisfaction and continuous improvement."Currently, over 200 hundred organizations in more than 25 countries use the SCP Standards program to improve their business. GE Healthcare joins the ranks of other industry leaders such as Lockheed Martin Corporation, Rockwell Automation, Nokia and EMC among others.

About Service Strategies Corporation

Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit http://www.servicestrategies.com,

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at http://www.gehealthcare.com.

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