GE Healthcare Recognized Again As The Industry Leader By IMV, Named Best In PET System Service

Main Category: MRI / PET / Ultrasound
Also Included In: Medical Devices / Diagnostics
Article Date: 15 Jan 2008 - 2:00 PST

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GE Healthcare announced that it was once again rated first in Overall Service Performance among vendors for PET and PET/CT service, according to IMV ServiceTrak™, a leading independent third-party research firm and owner of auntminnie.com. This marks GE's second consecutive year of achieving number one ranking in Overall Service Performance in its PET service business.

"Personalization of service that meets our customer's specific equipment, department and enterprise needs is at the core of GE Healthcare's asset management philosophy," says Mike Swinford, Vice President and General Manager of Diagnostic Imaging and Asset Management Services at GE Healthcare. "While we're extremely proud of the IMV recognition, we are also humbled by it. Through our own internal customer surveys, we know we have even more improvements to make to deliver the best, most responsive and personal service experience for our customers."

GE ranked first in 26 of 34 categories and exceeded industry averages in numerous categories, including top honors for overall service performance and probability to repurchase. Also notable was GE's top ranking for product reliability in the product development cycle, manufacturer performance, competence, remote service, parts availability and service follow-up.

"We are proud to be recognized by IMV for our commitment to driving excellent customer service - both in terms of providing the highest quality product and best equipment service," adds Henry Hummel, General Manager of PET for GE Healthcare. "We will continue this commitment to product quality and excellence at the highest level to meet the ever-changing needs of our customers."

GE Healthcare maintains the largest continuing education and patient education networks in the U.S. for an industry-leading team that boasts 125+ PET/CT certified service engineers who average over 15 years experience. With a proven proactive remote service, flexible applications training and university-style curriculum, GE provides the highest quality service to drive its customers' clinical efficiency, growth and performance.

The ServiceTrak report is an independent analysis of service trends in the imaging industry and has emerged as one of the most comprehensive and respected surveys in the healthcare industry. The PET survey was based on rankings of users representing 225 OEM serviced systems.

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries.

GE Healthcare

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