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Costco is a large retailer that sells hearing aids in-store. Individuals with a Costco membership have access to free hearing tests and hearing aid services.

This article looks at the Costco brand, its products and services, how to order, health considerations with hearing aids, and alternative brands.

Costco is a large retailer operating on a global scale. They sell a wide range of different products, including groceries, appliances, clothing, electronics, and furniture.

Costco also sells five brands of hearing aids, including their own in-house brand, Kirkland Signature.

At the time of publishing, Costco has an average customer rating of 1.6 out of 5 stars on Trustpilot.

Reviews mentioning hearing aids have all scored Costco either one or two stars. These reviews cite negative experiences with the company’s customer service team, including a lack of communication over delays.

However, positive reviews praise Costco’s affordable prices and wide selection of products to purchase.

Costco sells various hearing aids in-store and offers free services for its members.


Costco offers its own in-house Kirkland Signature hearing aid brand, which is compatible with Bluetooth devices and rechargeable.

The company also provides a compatible app with which a person can control their hearing aid’s volume, programs, and settings.

This device is a behind-the-ear style and comes in various colors. Each hearing aid also comes with cleaning supplies, a travel pouch, and a hardcover charger case.

Additionally, Costco carries hearing aids from the following brands:

The brands that Costco offers come in a variety of hearing aid styles. However, some styles may not be suitable for certain people — an audiologist can recommend a style that best suits an individual.

Another factor to consider is warranty periods, which will differ according to the brand that an individual purchases.


Costco has physical hearing centers in all their stores, which offer free hearing tests and product demonstrations to members.

Members also have access to free follow-up appointments, hearing aid cleaning and checkups, free loss and damage coverage, and free warranty periods.

In addition, Costco provides advice on how best to look after hearing aid batteries on their website. They recommend individuals follow these steps:

  • storing batteries away from infants and children
  • storing batteries at room temperature
  • using the battery straight away once a person removes the tab
  • checking the expiration date before buying batteries

The company also provides instructional videos on various hearing aid topics, such as inserting batteries into hearing aids, how to use a TV streamer, and hearing aid anatomy.

However, the Costco website does not mention their returns policy for hearing aids.

Costco does not currently offer a way to purchase hearing aids online.

Individuals must become Costco members to buy hearing aids and gain access to the brand’s free hearing tests and services.

To purchase hearing aids in-store, individuals must first book a free hearing test in one of Costco’s hearing centers. The company’s warehouse finder automatically selects the closest location.

A person must then print and fill in a Costco Patient Intake Form before their appointment and bring this with them. This form is currently available in English and Spanish.

The hearing test lasts around 1 hour and takes place in a private soundproof booth. After the test, a noncommissioned staff member will help a person find the right hearing device.

Costco does not process insurance claims in-store, but a person may receive reimbursement from their insurance provider.

Find out more about Costco membership here.

The World Health Organization (WHO) states that by 2050, nearly 2.5 billion people will have some degree of hearing loss.

The National Institute on Deafness and Other Communication Disorders (NIDCD) reports that nearly 15% of adults in the United States are affected by hearing issues, making them some of the country’s most prevailing chronic conditions.

Before buying a hearing aid, the NIDCD recommends a person considers the following questions:

  • What features will be helpful?
  • What is their budget?
  • Do the hearing aids have a trial period?
  • Do the devices have a good warranty that covers repairs?
  • Can the audiologist help with adjustments, servicing, and minor repairs?
  • What model, brand, and features does the audiologist recommend?

The NIDCD notes that hearing aids may require some adjustments before a person becomes familiar with them. People should have a fitting check with an audiologist to help make these adjustments.

It is also important to wear the correct style of hearing aids. Certain styles are not suitable for people with greater hearing loss. Additionally, individuals may find some styles uncomfortable due to the shape of their ear.

There are several alternative brands and products that can help treat hearing loss.

Some alternative hearing aid brands include:

The NIDCD states that hearing aids magnify sound vibrations that enter the ear. The surviving cells in the ear can detect the vibrations and send the correct signals to the brain.

However, if the inner ear is affected by too much damage, hearing aids may not help. In these cases, people may need to look to alternative treatments.

An audiologist may recommend middle implant surgery, bone conduction devices, and cochlear implants for those with more severe hearing loss. Research shows that cochlear implants are beneficial for many adults with greater hearing loss.

Costco offers several hearing aid brands and free hearing health services to its members.

Unlike some other brands, the company does not currently sell hearing aids online, and members must buy these products in-store.

However, the hearing aids that Costco offers may not be suitable for people with more severe hearing loss.