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DreamCloud is a newer online mattress company that sells and ships mattresses to customers across the United States.

Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.

DreamCloud is owned by Resident. It sells hybrid mattresses, which contain foam and coils. The company also sells accessories, such as bed frames, bases, sheets, and other bedding products.

DreamCloud’s website has more than 5,900 reviews, with an average rating of nearly 5 out of 5 stars. Many report that the mattresses are comfortable, help relieve aches and pains, and are easy to order.

However, DreamCloud’s listing with the Better Business Bureau (BBB) has primarily negative reviews. Of the 163 reviews on this website, the company averages 1.21 out of 5 stars. Common complaints concern shipping issues, rude or unhelpful exchanges with customer service, missing parts, and trouble with returns.

The BBB also report 480 customer complaints closed in the 4 years that DreamCloud has been in business. In the past 12 months, people filed 114 complaints with the company.

It is possible that DreamCloud filters reviews on its website so that only positive ones show. This is why checking customer reviews on a range of sites is important.

DreamCloud sells three hybrid mattresses, as well as beds and related products. We describe the range of options below.

The DreamCloud Luxury Hybrid Mattress

The DreamCloud Luxury Hybrid Mattress

According to the company’s website, this mattress features:

  • multiple layers for comfort and support
  • a quilted foam and cashmere top
  • a gel memory foam layer that contours the shape of the body and provides pressure point relief
  • individually wrapped coils for adaptive support

This mattress is medium-firm, and the top layer has a cooling effect, which may prevent overheating during sleep. The mattress also meets CertiPUR-US standards for emissions and quality.

DreamCloud claims that this mattress helps people with aches and pains wake up pain-free. There has been no formal research into this.

Each DreamCloud mattress purchase comes with:

  • a lifetime warranty
  • a 365-day trial period
  • free shipping and returns

The DreamCloud Premier Mattress

The DreamCloud Premier Mattress

This has many of the same features as the brand’s Luxury Hybrid mattress. In addition, it has an extra layer of foam above the coil layer to reduce motion across the bed.

A purchase of this mattress comes with:

  • a 365-day trial
  • a lifetime warranty
  • a CertiPUR-US certificate
  • free shipping and returns

The DreamCloud Premier Rest Mattress

The DreamCloud Premier Rest Mattress

This has many of the same features as the brand’s other hybrid mattresses. In addition, it has one more layer of foam than the DreamCloud Premier. It is also 2 inches (in) taller than the brand’s other mattresses.

As with the other models, a purchase comes with:

  • a 365-day trial
  • a lifetime warranty
  • CertiPUR-US certificate
  • free shipping and returns

Bases and frames

DreamCloud sells various bed frames and bases. They range in size, based on the mattress. Available options include:

Other accessories

DreamCloud also sells sheets, mattress protectors, weighted blankets, and pillows. The basic options include:

The table below compares how the three mattresses perform:

DreamCloud Luxury DreamCloud PremierDreamCloud Premier Rest
Motion isolationStay-put technology with individually wrapped coils and a supportive foam layer prevent the transfer of motion.Stay-put technology with individually wrapped coils and a supportive foam layer prevent the transfer of motion.Stay-put technology with individually wrapped coils and a supportive foam layer prevent the transfer of motion.
Pressure reliefThe second layer, of gel memory foam, contours to a person’s shape.The memory foam layer targets areas where a person needs the most support. The memory foam layer targets areas where a person needs the most support.
LayersFive layersSix layersSeven layers
Height14 in14 in16 in

All DreamCloud mattresses have a firmness rating of 6.5 out of 10, which the company calls “luxury firm.”

The company says that its mattresses are suitable for couples with different firmness preferences. The top layer provides soft comfort, while individually wrapped coils provide firm support.

The company says that its mattresses are suitable for people who sleep on their backs, sides, or stomachs. The memory foam layers support side sleepers, while the medium-firmness and coil core support back sleepers.

For stomach sleepers, the company adds that both the level of firmness and memory foam:

  • help contour to the sleeper’s body
  • prevent the stomach from sinking
  • support correct spinal alignment

Various bed-in-a-box companies sell products with similar features, warranties, and trial periods, including:

  • Nectar, which sells two memory foam mattresses and several accessories
  • Purple, which sells memory foam and hybrid mattresses and accessories
  • Casper, which sells hybrid and memory foam mattresses and accessories

A different mattress may improve sleep quality and help relieve pain.

The average adult needs at least 7 hours of quality sleep each night. A person’s sleeping position can put pressure on various areas of the body, most commonly:

  • parts of the back
  • the shoulders
  • the buttocks

DreamCloud says that the foam in its mattresses support these areas and relieve pressure, but 2017 research indicates that latex mattresses do this more effectively than foam varieties.

Below are some common questions about mattresses and their answers.

How do I know which mattress is right for me?

The most important things to consider are the levels of firmness and support. The best option depends on a person’s sleeping position.

Side sleepers may benefit from medium-soft to medium-firm mattresses, while back and stomach sleepers should opt for medium-firm to firm mattresses.

What is a hybrid mattress?

A hybrid mattress has multiple layers, possibly with memory foam, gel, latex, and springs.

What are the benefits of a hybrid mattress?

The combination of different materials aims to provide both support and comfort. These mattresses may be particularly suitable for people who change their sleeping positions or couples who sleep in different positions. A hybrid mattress may also have little or no motion transfer.

DreamCloud is an online mattress company that sells three models. Due to the level of firmness, a person looking for a supportive mattress might consider DreamCloud’s options.

However, although customer reviews on the company’s website are positive, those on the BBB’s website are mainly negative, and a person may wish to review these before making a decision.