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Hear.com is a hearing aid retailer that offers hearing aids from multiple brands. The company works with partnered providers to fit and program hearing aids.
This article discusses what Hear.com is, the services it provides, and why choosing the right hearing device is important for ear and hearing safety.
Hear.com is a hearing company that provides free consultations and connects people with a hearing care professional. The company has experts that assist a person throughout every step of the process of ordering hearing aids.
The company currently has accreditation with the Better Business Bureau (BBB). At the time of publishing, the BBB gives Hear.com an A+ grade, and reviews rate the company as 4.29 stars out of 5. Hear.com also has a rating of 4.6 stars out of 5 on Trustpilot.
Positive reviews on these websites state that Hear.com’s customer service was helpful and friendly and that the company made the process of buying hearing aids easy. Several customers say that Hear.com listened to their needs and concerns and were able to recommend hearing devices that fit their requirements.
However, negative reviews mention that customers were not aware that they would have to pay a fee for lost hearing aids. Other reviewers state that they had difficulty finding out why deliveries were being delayed and that they could not contact the company’s customer service team.
Hear.com provides a step-by-step service to help connect a person with the right hearing aids for them. The process involves:
- an initial consultation
- a hearing exam
- selection and coaching on using new hearing aids
To use Hear.com’s services, a person will have to call for an initial consultation and then see a hearing care professional to undergo a hearing exam and order hearing aids.
Hear.com offers a free, no-obligation initial consultation. People can call for information on Hear.com’s process and answer questions about their current hearing situation. The company’s consultation team will provide people with information on the hearing aids it offers, any fees, and insurance and financing.
During the initial consultation, Hear.com will make an appointment with a partnered provider in a person’s area. This provider will conduct a hearing exam and order and fit suitable hearing aids. Individuals have a 45-day trial period to use the hearing aids. Hear.com offers a 100% money-back guarantee during this time.
Hear.com only provides hearing aids from the following manufacturers:
Hear.com accepts most forms of payment. The company also offers financing, which allows a person to make payments for a set period of time to pay off their device.
Hear.com also works with most major insurance providers to help get a person the best in- or out-of-network rate they can under their plan. People should check with their insurance provider to ensure that they are covered for hearing tests and hearing aids. Some insurance providers may help with the costs of hearing tests.
According to the American Speech-Language-Hearing Association (ASHA), only some states require insurance companies to cover children’s costs, and even fewer require them to cover adult’s and children’s costs. Each state also sets its own age limits, benefit requirements, amount of coverage, and provider qualifications.
Warranty and refunds
Warranties come directly from the hearing aid manufacturer and can range from 1 to 3 years. A manufacturer may charge a deductible for replacing or fixing damaged hearing aids.
Hear.com assigns a coach to each customer during the process of selecting new hearing devices. People can contact their coach for free hearing aid adjustments during the first 30 days after purchase. Following this period, people have an additional 15 days to return the device for a full refund if it is not satisfactory.
A coach from Hear.com will work with a person for 30 days following the delivery of their new hearing aids. This coach will help the person adjust to the new hearing aids, answer questions, and provide other support as needed to help the person successfully use their new device.
Hear.com states that people can contact its helpline for further advice and support after this 30-day period.
The ASHA recommends that people get their hearing checked at least once every 10 years. After the age of 50 years, the organization recommends undergoing hearing tests once every 3 years.
There are several other companies that offer similar services to Hear.com, including:
- MDHearingAid: This company sells three models of behind-the-ear hearing aids for purchase online. MDHearingAid also offers customer support and has an audiologist on call to provide further advice. Learn more about MDHearingAid here.
- Audicus: This company offers a similar process to Hear.com, with the ability to undergo an online hearing test, order a preferred pair of hearing aids, and receive a trial period of 45 days. Learn more about Audicus here.
- Hearing Direct: This company offers several models of hearing aids. Hearing Direct also provides an online exam and a 30-day money-back guarantee. Learn more about Hearing Direct here.
When a person has the right hearing aids, they should notice changes such as:
- hearing sounds over the telephone clearer than before
- communicating more easily with other people, even in noisier environments
- hearing sounds that they may not have heard previously
- fluid, blood, or pus from the ear within the past 3 months
- earwax buildup
- hearing loss in only one ear
- pain or discomfort in one or both ears
- ringing noises, or tinnitus, in one or both ears
- fluctuating or worsening hearing loss within the past 3 months
A doctor will investigate these symptoms and may recommend treatment before advising a person to purchase hearing aids.
Individuals should also contact a doctor as soon as possible if they experience a sudden change in their hearing, sustain an injury to the ear, or believe that they may have an object stuck in their ear. Additionally, people should contact a doctor if their hearing test shows an unusual pattern of hearing loss.
Hear.com provides initial consultations and further support for people who are experiencing hearing loss. The company works with major insurance providers to help reduce costs, and it can offer financing options as well.
Hearing aids can help a person hear more clearly. However, people who have certain symptoms — such as pain and discomfort or ringing noises in one or both ears — should contact a doctor before purchasing hearing aids. The doctor can investigate whether or not there is an underlying condition that may become worse if a person uses a hearing aid.