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Hearing Assist are an online company providing over-the-counter hearing aids to people who have experienced hearing loss.

This article discusses the Hearing Assist brand, their products, and hearing health.

According to Hearing Assist’s website, they have been in business for over a decade. They claim their Rechargeable Bionic Hearing aid was the first Food and Drug Administration (FDA) approved hearing aid sold directly to consumers.

The company’s mission statement indicates they aim to provide quality hearing aids at an affordable price so that people with mild to moderate hearing loss can hear clearly again.

Hearing Assist offer three product options to choose from, as well as free shipping and trial periods.

The Better Business Bureau (BBB) give Hearing Assist an A rating, their second-highest rating, based on an aggregate score. However, out of 15 customer reviews posted on the BBB’s website, the company has scored less than 2 out of 5 stars.

Hearing Assist have closed 16 complaints in 3 years on BBB. Most of them revolve around issues with returning items. A few reviews cite product failure, with one customer noting they had a recurring charge on their card. However, this charge was for a monthly protection plan. The company answered all user complaints.

On the Hearing Assist site, there are few reviews. The reviews are all mostly positive, although company websites often filter out negative reviews.

Hearing Assist’s primary products are their three hearing aids. They also offer accessories and a support plan that covers replacement and repairs.

People can pay for any product in full and up-front. They can also apply for credit to split payments over several months.

Please note that the writer of this article has not tried these products. All information presented is purely research-based.

ReCharge! Behind the Ear Hearing Aids

The ReCharge! is Hearing Assist’s basic model. It includes dual hearing aids — one for each ear and different size ear caps.

The product also comes with an illustrated manual and charging dock. Other features include:

  • background noise reduction
  • four programs to handle different environments
  • digital sound quality
  • up to 43 decibels (dB) of amplification
  • feedback suppression

The ReCharge! Behind the Ear Hearing Aid is available for purchase online.

ReCharge! Plus Behind the Ear Bluetooth Hearing Aids

The ReCharge! Plus is an upgrade on the company’s basic model. Again, it includes hearing aids for both ears.

The item comes with an easy-to-use manual, charging dock with dual charger, and multiple ear cap sizes.

Other features include:

  • self-optimizing hearing check from a smartphone app
  • hearing aid control with a smartphone-enabled app
  • background noise reduction
  • up to 43 dB of amplification
  • digital sound quality
  • feedback suppression
  • 1-year warranty

The ReCharge! Plus Behind the Ear Bluetooth Hearing Aids are available for purchase online here.

Cool Aids Completely In the Ear Black Hearing Aids

The Cool Aids are the only fully in-ear aids that Hearing Assist manufacture. Unlike the other models, there is no over-the-ear component, making them discreet and easier to use with glasses.

Other features include:

  • background noise reduction
  • eight-channel digital signal processor
  • up to 70 hours of battery life
  • being comparable to high-quality hearing aids for a low cost

The Cool Aids are sold either as single units for the right or left ear, or as a pair.

The Cool Aids Completely In the Ear Black Hearing Aids are available for purchase online.

Customers can order the hearing aids or accessories directly through the Hearing Assist website by selecting the product they want and filling in the required information.

The company sell over-the-counter (OTC) hearing aids. This means a person does not need a prescription to order them. Therefore, individuals can buy them for a family member or friend without hassle.

Hearing Assist do not accept insurance or Medicare. However, people can use a health savings account to purchase their hearing aids. They could also provide the receipt to their insurance company for reimbursement, although they may wish to check their insurance plan can cover these costs before purchasing.

A person should talk to their doctor about their hearing loss before ordering any hearing aid. A healthcare professional can help determine the extent of the loss, which can help determine if these devices will provide proper support.

Returns, warranty, and refunds

Hearing Assist offer a 60-day return period for their hearing aids. During this time, a person can return the product for a full refund.

People can also purchase a Peace of Mind Plan to cover additional problems with the aids that extend beyond their standard 1-year warranty. The plan costs over $10 a month and allows a person to return a defective aid in exchange for a new one.

Numerous companies sell OTC hearing aids. These brands, including Hearing Assist, do not require a prescription to order them. They offer similar pricing and product ranges.

Other similar products to check out include:

Each online retailer has advantages and disadvantages that a person may wish to consider. Talk with a doctor before purchasing hearing aids to determine if these devices are suitable.

About 15% of adults living in the United States experience at least some form of hearing loss. However, hearing aids may help them hear more clearly again. Prescription hearing aids are often expensive, and their high price can stop some from being able to purchase them.

Hearing loss can also affect more areas of a person’s health than hearing sounds. According to Johns Hopkins, hearing loss may cause issues such as:

According to the National Institute on Deafness and Other Communication Disorders (NIDCD), hearing aids amplify sounds so that the sensory cells in the inner ear can pick up the vibrations. The increased sound level can allow a person to hear better, which may improve speech and the ability to hear others.

A person may develop hearing loss due to:

  • aging
  • disease
  • injury
  • or a combination of factors

People with concerns may wish to speak with their doctor. Healthcare professionals will likely refer them to a specialist for further tests and to determine if an assistive device, such as a hearing aid, can work for them.

When shopping for hearing aids, people should note that all hearing aids are not the same. The NIDCD note there are several differences between these devices, including:

  • how they fit and feel
  • price
  • style, whether in-ear, behind the ear, or in the canal
  • how they work, whether digital or analog

Some people may need prescription hearing aids. Others may find that an OTC solution, such as Hearing Assist, may be an affordable solution.

Preventing loss

People can take steps to protect their hearing. The NIDCD state that wearing ear protection can help prevent hearing loss. They recommend using earplugs or earmuffs when working or around loud noises and situations.

They suggest a person can also:

  • move away from the source of a loud noise
  • use their hands to cover their ears near unexpected noise
  • keep volume levels lower on stereos and headsets

Hearing Assist offer three different hearing aids in addition to related accessories. The company have an A rating with the BBB, a few answered complaints, and few but mostly positive reviews for their hearing aids.

A person may wish to speak with a doctor before ordering a pair of hearing aids to determine if OTC solutions are suitable for them.