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Hers offers a variety of health and beauty products geared primarily toward women. Its products range from hair products and skin creams to birth control and sexual health solutions.
This article discusses the Hers brand, its products and services, some alternative brands, and health considerations.
Hers is part of Hims & Hers Health, Inc. It sells various health- and beauty-related products for females, while its other website, Hims, caters to males.
Hers offers health products relating to:
- mental health
- primary care
Hers is suitable for females over 18 seeking prescription medication and dietary supplements.
People may also wish to use this service for primary care, such as prescription asthma and migraine medication refills.
Individual Hers products have mostly positive reviews on the company website.
Hers holds accreditation with the Better Business Bureau (BBB), which gives the company an A+ rating. At the time of publishing, Hers has a rating of 3.86 out of 5 stars based on 662 customer reviews.
Many customers wrote that they did not receive their orders, and others did not like the automatic subscription renewal. Others wrote that medications were ineffective, although reviews do not always state which medications a person has tried.
However, more positive reviews state that the healthcare professionals on the platform listened to people’s concerns and questions in a way that their usual primary care doctors did not. Others report that the pricing is reasonable.
Trustpilot gives the company 3.7 stars out of 5 based on 143 customer reviews.
Positive reviews mention successful experiences with the company’s aging support cream, shampoos, and fast consultation and prescription services.
However, negative reviews mention severe adverse effects from medication, unexpected charges and subscription renewals, and poor service from the company’s doctors.
Below, we look at some of the pros and cons of Hers based on customer reviews.
- easy to place orders
- fast delivery
- effective treatment
- efficient service
- offers promotions
- difficult to cancel
- payment collection before products dispatched
- lack of clear advice on terms and conditions
- poor customer service
- difficult to find a payment schedule once the trial period ends
Once a person registers with Hers, the company requests that the customer complete a health questionnaire. This allows Hers to match them with the most appropriate healthcare professional to review the information and decide on the next steps. If they recommend a prescription, they will arrange to send this directly to an individual’s shipping address.
Payments are recurring and monthly, so a person should carefully review the proposed invoice and terms to avoid unexpected costs.
Please note that the writer of this article has not tried this service. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
Hers sells a wide range of products to help with:
- birth control and sexual health
- mental health care
Hers also has medical advisors who can recommend and write prescriptions for certain products, such as birth control and anxiety medications.
- Price range: starting from $85 per month for psychiatry medications, $99 per therapy session
Hers provides access to support groups and mental health professionals without registering for a subscription. These pay-as-you-go sessions cost $99 each.
Before the session, an individual completes a questionnaire about their mental health, including sleeping habits and whether they have been feeling depressed or anxious.
Before the appointment, the healthcare professional will send a secure link to initiate the consultation. This should arrive an hour before the scheduled appointment time.
After speaking with a mental health professional, a person can also obtain generic prescriptions for various anxiety and depression medications. Psychiatry costs $85 a month.
Health insurance does not cover the cost of Hers consultations, nonprescription medication, or prescriptions from Hers. The company does not accept flexible spending accounts (FSA) or health savings accounts (HSA).
However, if a person opts to send their prescription to a local pharmacy, they may be eligible for some insurance coverage.
Hers offers a variety of health- and beauty-related products and services. However, it is not the only company that offers these online services.
Some competitors include:
- Ro: This company offers skin care, sexual healthcare, mental health care, COVID testing, allergy testing, menopause care, and more. The company does not accept insurance, FSA, or HSA payments.
Learn more Ro.
- Wisp: This company offers a similar online service to Hers, ranging from birth control options, personal care, and covid antibody testing. Consultations and prescriptions are available, but Wisp does not offer mental health services. The services with Wisp are FSA- and HSA-eligible. Learn more about Wisp.
- Nurx: Nurx offers a wide range of products and services, including birth control and sexual healthcare, acne treatment, STI testing, HPV testing, and more. Additionally, Nurx accepts most forms of health insurance.
Learn more about Nurx.
The table below compares Hers with its competitors.
|Ratings||BBB: A+, 3.86 out of 5|
Trustpilot: 3.7 out of 5
|BBB: B+, 1.75 out of 5|
Trustpilot: 3.1 out of 5
|BBB: no profile|
Trustpilot: 4.7 out of 5
|BBB: A, no reviews|
Trustpilot: 1.4 out of 5
|Consultation||$39 per consultation||$15 with a physician|
free and unlimited follow-ups
|$10 per month for unlimited consultations|
$39 for a one-time consultation
|from $15 per consultation|
|Genital herpes treatment||generic valacyclovir, no price available||generic valacyclovir, from $14 per month||valacyclovir and acyclovir from $45 per month||generic valacyclovir, from $15 for a 3-month supply with no insurance|
|Vaginal dryness treatment||not available||estradiol, $60 per month||not available||not available|
|Allergies treatment||hives, hay fever, and seasonal allergy medication, no price available||nasal sprays from $19 per month||not available||not available|
|Other treatments||strengthen, grow, and repair hair|
cold and flu
urinary tract infections
|Shipping||free shipping in discreet packaging||free 2-day shipping in discreet packaging||3-5 business days in discreet packing||free shipping in discreet packaging|
|Shipping schedule||subscription service||monthly or quarterly||depends on the service chosen||monthly or quarterly|
|Insurance||does not accept insurance|
accept FSA/HSA payments
|does not accept insurance|
does not accept FSA/HSA payments
|does not accept insurance|
accept FSA/HSA payments
accepts FSA/HSA payments
Although Hers offers medical reviews online, a person may also wish to speak with a doctor they are familiar with before purchasing any products or prescriptions to treat serious skin issues, sexual health issues, or mental health concerns. A person’s regular doctor may be able to make more informed recommendations on appropriate treatments for their concerns.
People should thoroughly research any product they are interested in before purchasing it. This includes getting specific information on the product and allowing a doctor to review the information beforehand. Additionally, pregnant people and those with health conditions should consult a doctor before using any supplement or new medication.
People must create a profile on the Hers website and answer a questionnaire about their medical history, current health, and any symptoms. They must also submit a copy of government-issued identification and submit their credit card details.
The platform will connect people to healthcare professionals to discuss health conditions and treatment methods. The company offers free delivery on all prescriptions.
Below, we answer some of the top frequently asked questions about Hers.
Are Hers services legitimate?
Yes, Hers provides legitimate services. According to the Hers website, all its medical professionals have licenses to give medical consultations and write prescriptions.
Does Hers work for hair growth?
Hers sells prescription hair loss medication that research has shown to be effective. For instance, studies have shown that minoxidil solutions of 2% can help people with female pattern hair loss. Researchers also note that most people start to see results within 3–4 months, but they tend not to notice full effects for about 12 months.
Does insurance cover Hers?
Hers does not accept health insurance or payments through HSA or FSA.
However, if a person asks Hers to send their prescription to a local pharmacy, health insurance may cover the cost.
How does Hers subscription service work?
When purchasing a product, a person can choose between a one-time purchase or a subscription. This means a person will get regular deliveries of their chosen product.
There are several delivery frequencies available depending on the product. Many prescriptions and kits require a subscription, and individuals cannot customize these options. The company states this at checkout, and a person must agree to it to proceed with their order. Individuals can pause their subscription orders whenever they need to.
Is Hers FDA-approved?
According to the company website, some Hers medication is FDA-approved. This typically applies to prescription medication, and other products, such as the company’s supplements, may not have FDA approval.
How long does it take to get a prescription from Hers?
People can see a Hers health professional after they take the company’s only health questionnaire. They can get a prescription during their appointment if the doctor thinks it is necessary.
According to Hers, a person can receive their prescription medication within 2–5 business days.
Hers offers a wide variety of prescription and OTC health and beauty products. The company offers hair growth, sexual health, skin care, and mental health products.
For some purchases, a person will need to work with one of the Hers medical advisors, while others require a preexisting prescription.
People should try to talk with a doctor before purchasing supplements or other medications from an online retailer to ensure they are safe and effective for their needs.