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An important note

In January 2022, the Department of Justice and the Federal Trade Commission (FTC) announced that the government would require Hubble Contacts to pay civil penalties and consumer redress “as part of a settlement to resolve allegations that Hubble violated the Fairness to Contact Lens Consumers Act and the FTC’s Contact Lens Rule.” Readers should consider this before deciding to purchase items from the company.

Read more information here.

Hubble Contacts is an online store that sells its own disposable daily lenses. It also connects with a sister site to provide a range of other choices.

Below, learn about Hubble, including its reputation, products, and services. This article also describes alternative retailers and tips for keeping the eyes healthy while using contacts.

Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.

Medical News Today follows a strict product selection and vetting process. Learn more here.

Hubble Contacts are an online store based in New York. The company says it offers affordable, high quality lenses compared with its competitors.

It partners with St. Shine Optical, a company in Taipei, Taiwan, that produces Hubble’s daily contact lenses. Hubble says that these have Food and Drug Administration (FDA) approval.

According to Hubble, its manufacturer uses state-of-the-art injection molding and performs various inspections and tests to ensure a high level of quality.

The company also states that its boxes and lens packs are eco-friendly, containing 100% recyclable materials.

On Trustpilot, Hubble has 3 stars out of 5 based on over 7,500 customer reviews. Around 47% of reviewers gave the brand an excellent rating, while 29% gave it a poor one.

Meanwhile, the Better Business Bureau (BBB) gives Hubble an F rating. The company has no accreditation with the Bureau and has earned 3.03 stars out of 5 based on over 270 customer reviews.

Hubble has resolved 372 complaints via the BBB’s platform in the last 3 years, including 70 in the last 12 months.

Positive online reviews mention:

  • fast service
  • easy, consistent, timely delivery
  • high quality lenses
  • lightness and comfort

Negative online reviews mention:

  • difficulties with cancellation and refunds
  • fees repeatedly charged after a cancellation
  • charges for lenses that never came
  • delivery to the wrong address
  • no notification or confirmation before shipping
  • delays in orders, sometimes lasting months

In addition to contact lenses, Hubble sells eyeglasses and sunglasses.

The company’s contact lens options include Hubble-manufactured lenses and a wider selection of lenses available through the company’s sister site, ContactsCart.

Hubble-manufactured contact lenses

Hubble-manufactured contacts are disposable daily contact lenses. These have a base curve of 8.6 millimeters (mm) and a diameter of 14.2 mm. Lenses are available with powers from +0.50 to -12.00 and +0.5 to +6.00.

The company says its contacts consist of a high grade methafilcon-A hydrogel material with a 55% water content, UV filtering, and thin edges.

The first box of daily contacts costs $1. After that, a customer receives 60 lenses every 28 days, which costs $39, plus shipping and handling fees.

The company does not make multifocal, biweekly, monthly, or colored lenses or lenses for astigmatism.

Other brands available through ContactsCart

Contact lens prescriptions frequently specify the brand of contacts a person should purchase. This is to ensure the contacts fit the person’s eyes and consist of materials appropriate for that person’s eye health and comfort.

Since Hubble does not manufacture certain types of contact lenses and its contacts have a specific base curve and diameter, Hubble offers lenses from its sister site, Contacts Cart, to meet the eye care needs of all its customers. On this site, a person can find lenses that are:

  • spherical
  • toric, for people with astigmatism
  • colored
  • bifocal or multifocal
  • daily, weekly, or monthly

ContactsCart carries 14 different brands of contacts made by the following manufacturers:

  • Alcon
  • Bausch & Lomb
  • CooperVision
  • Johnson & Johnson

Additionally, Hubble can connect customers with nearby doctors for prescription appointments and fitting. These doctors reportedly do not receive compensation from Hubble.

To order Hubble contacts, a person will need to have access to their current contact lens prescription, with their name, prescribing doctor, and date. The prescription will also need to include information regarding lens power, base curve, diameter, material, and manufacturer.

The person can then follow the steps below to place an order:

  1. Email a copy of the prescription to Hubble, or enter the data on the Hubble website.
  2. Confirm the prescribing doctor’s contact information with Hubble so the company can verify the prescription information.
  3. Continue with the checkout process.

Learn how to read an eye prescription.

Hubble does not honor prescriptions from doctors based outside the United States.

If an eye prescription is close to expiring, Hubble will check in with the customer before contacting their doctor to confirm that the prescription is still correct.

Read our guide to buying contact lenses online.

Returns, refunds, and cancellations

Hubble says it does not allow returns. However, reviews indicate that if the company deems a concern to be valid, it will send the customer a free return label.

According to Hubble, customers can cancel their subscriptions by reaching out to the company during business hours. However, many online reviews suggest it is very difficult to cancel a Hubble subscription.

Payment

Hubble accepts all major credit and debit cards and payments from affiliated flexible spending accounts (FSAs) and health savings accounts (HSAs).

While Hubble does not accept insurance, customers can request an invoice to forward to their insurance provider. Local and state sales taxes apply.

Shipping

Hubble ships to the U.S. and its territories and military addresses. It also ships to Germany, Canada, the United Kingdom, and the Netherlands.

Regular shipping within the U.S. may take 5–10 business days, while shipping outside the country may take longer. Shipping costs $3.

People can also purchase contacts online from the following providers:

  • ContactsDirect: This online store is a division of Luxottica, one of the world’s largest eyewear companies. It offers a wide selection of contact lenses from top brands, including single-vision, multifocal, and colored lenses. It also sells lenses suitable for people with astigmatism. Learn more about ContactsDirect.
  • 1-800 Contacts: This company was the first to sell contact lenses online. It offers a range of brands and a subscription service, as well as multifocal and hydrating lenses, lenses for people with astigmatism, and an online vision exam for people without prescriptions. Learn more about 1-800 Contacts.
  • Coastal: Coastal has now merged with ContactsDirect, but continues to offer many of its services there. At first, this online store only sold prescription contact lenses. It later expanded to include prescription glasses and nonprescription eyewear. It offers 10 brands of contact lenses that a person can reorder on a daily, weekly, or monthly basis. Learn more about Coastal.
  • Warby Parker: This online eyewear company started selling contacts in 2019 with its own brand, Scout. The company offers dozens of top brands in addition to its line. It sells contacts for astigmatism, nearsightedness, farsightedness, and presbyopia. Learn more about Warby Parker.
  • LensCrafters: This company, also part of the Luxottica Group, sells contacts, eyeglasses, and sunglasses. It offers a wide variety of brand-name contact lenses online and also has physical stores. Learn more about LensCrafters.

The table below compares Hubble with its main competitors.

ProductsSubscription requiredPrescription requiredPayments accepted
Contacts
Direct
• astigmatism contacts
• single vision contacts
• multifocal contacts
• colored contacts
• contact lens solution
no• yes, less than 1 year old
• offers online exams for those without a prescription
• most major insurance
• FSAs
• HSAs
1-800 Contacts• astigmatism contacts
• multifocal contacts
• hydrating contacts
• online vision exams
no• yes
• offers online exams for those without a prescription
• most major insurance
• FSAs
• HSAs
Coastal• astigmatism contacts
• single vision contacts
• multifocal contacts
• eyeglasses
• sunglasses
noyesaccepts insurance
Warby Parker• astigmatism contacts
• presbyopia contacts
• contacts for near- and farsightedness
noyes• most major insurance
• FSAs
• HSAs
Lens
Crafters
brand-name contact lensesnoyesmost major insurance

According to the Centers for Disease Control and Prevention (CDC), an estimated 45 million people in the U.S. wear contact lenses.

The FDA recommends that people who wear contacts take the below steps:

  • follow all guidance from healthcare professionals
  • rub and rinse lenses as recommended
  • clean, rinse, and air dry the lens case after each use
  • never expose the lenses to water
  • discard any leftover cleansing solution from the case rather than topping off the solution from day to day

The CDC also recommend the following ways for everyone to support their eye health:

Learn more about improving and protecting vision.

It is best for a person to contact an eye doctor if they experience any of the following symptoms:

Below, we answer some of the most frequently asked questions about Hubble.

Are contacts from Hubble good?

Hubble’s contacts have a mixed reputation. They consist of methafilcon-A hydrogel, an older hydrogel material that does not offer the breathability that newer materials can. Buyers may wish to prioritize contact lenses with a high DK value, which denotes how much oxygen can pass through the contact lens to the eye.

Many online reviews say Hubble contacts are helpful and affordable. However, other reviews complain about poor quality and problems with customer service.

What is the “catch” with Hubble Contacts?

The first box of daily contacts costs $1. After that, a customer receives 60 lenses every 28 days for $39 plus shipping and handling fees.

This may be the catch that puts people off this service. Additionally, many online reviews said it is very hard to cancel a subscription.

What happened to Hubble Contacts?

Federal agencies (the Department of Justice in cooperation with the Federal Trade Commission) and the state of Texas have successfully sued Hubble Contacts and its parent company, Vision Path, Inc.

Following the federal case, Hubble had to pay $1.5 million in civil penalties and $2 million to consumers. The complaint said the company improperly substituted prescribed contact lenses for its own and did not follow the required procedures for verifying contact lens prescriptions.

In the Texas case, the company had to pay $300,000 in civil penalties for consumer refunds and attorneys’ fees.

Is Hubble Contacts easy to cancel?

Many online reviews and complaints against the company say it is very difficult to cancel a subscription to Hubble.

Hubble is an online store that sells its own brand of disposable daily contacts, while its sister store, ContactsCart, sells other types.

It has mixed customer reviews online. Positive reviews mention product quality, while negative reviews mention cancellation and customer service issues.