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Hubble Contacts is an online store that sells its own disposable daily lenses. It connects with a sister site to provide a range of other choices.
Below, learn all about Hubble, including its reputation, products, and services. We also describe alternatives and tips for keeping the eyes healthy while using contacts.
Please note that the writer has not tried these products. All information presented is purely research-based.
Hubble Contacts are an online store based in New York. The company says that it offers affordable, high-quality lenses, compared with its competitors.
It partners with St. Shine Optical, a company in Taipei, Taiwan that produces Hubble’s daily contact lenses. Hubble says that these have been approved by the Food and Drug Administration (FDA).
The company also says that its manufacturer uses state-of-the-art injection molding and performs various inspections and tests to ensure a high level of quality.
Hubble also says that its boxes and lens packs are eco-friendly, containing 100% recyclable material.
On Trustpilot, Hubble has 3.3 stars out of 5 based on 7,000 customer reviews. Around 47% of the reviews gave the brand an excellent rating, while 28% gave it a poor one.
Meanwhile, the Better Business Bureau (BBB) has given Hubble an F rating. The company has no accreditation with the bureau and has earned 3.39 stars out of 5 based on 428 customer reviews.
At the time of publication, Hubble has resolved 467 complaints in the last 3 years via the BBB’s platform.
Positive online reviews mention:
- fast service
- easy delivery
- consistent, timely delivery
- good-quality lenses
- lightness and comfort
Negative online reviews mention:
- difficulties with cancellation
- difficulties with refunds
- fees repeatedly charged after a cancellation
- charges for lenses that never came
- delivery to the wrong address
- no notification or confirmation before shipping
- delays in orders, sometimes lasting months
Hubble sells disposable daily contact lenses. These have a base curve of 8.6 millimeters (mm) and a diameter of 14.2 mm.
The company says that its contacts are made of a high-grade methafilcon A hydrogen material that has a 55% water content and UV filtering. The edges of the contacts are thin.
The first box of daily contacts costs $1, and a customer then receives 60 lenses every 28 days, which costs $36, excluding shipping and handling fees.
Anyone looking for a different kind of lens is directed to ContactsCart, Hubble’s sister company, which offers lenses from a variety of brands. On this site, a person can find lenses that are:
- toric, for people with astigmatism
- bifocal or multifocal
- daily, weekly, or monthly
Hubble can also connect customers with doctors for a prescription appointment and fitting. These doctors do not receive compensation from Hubble.
The first step is to send Hubble a prescription from a doctor that contains:
- the name of the customer and doctor
- the date of the prescription
- the details of the prescribed lenses, such as their:
- base curve
Hubble does not honor prescriptions from doctors based outside the United States.
If a person does not have a paper copy of their prescription to photograph and upload, they can enter in the details on Hubble’s site and provide their eye doctor’s name. The company will contact the doctor to confirm the information.
If an eye prescription is close to expiring, Hubble will check in with the customer before contacting their doctor to confirm that the prescription is still correct.
Returns, refunds, and cancellations
Hubble says that it does not allow returns. However, reviews indicate that if the company deems a concern to be valid, they send the customer a free return label.
Customers can cancel their subscriptions by reaching out to Hubble during its business hours.
Hubble accepts all major credit and debit cards, as well as payments from affiliated flexible spending accounts and health savings accounts, or FSAs and HSAs, respectively.
Hubble does not accept insurance, but a customer can request an invoice to forward to their insurance provider. Also, local and state sales taxes apply.
Hubble ships to the U.S. and its territories and military addresses. They also ship to Germany, Canada, the United Kingdom, and the Netherlands.
Regular shipping within the U.S. may take 5–10 business days, while shipping outside the country may take longer. Shipping costs $3.
- ContactsDirect: This online store has a wide selection of contact lenses. Learn more about ContactsDirect here.
- 1-800 Contacts: This online store offers a range of brands and a subscription service. Learn more about 1-800 Contacts here.
- Coastal: This online store offers contact lenses and glasses. A customer can create an account to allow for quick reordering. Read more about Coastal here.
The Centers for Disease Control and Prevention (CDC) estimate that around
For contact lens wearers, the
- following all guidance from healthcare professionals
- rubbing and rinsing lenses as recommended
- cleaning, rinsing, and air-drying the lens case after each use
- never exposing the lenses to water
- discarding any leftover cleansing solution from the case, not topping-off the solution from day to day
More generally, the American Academy of Ophthalmology recommends the following ways for everyone to support their eye health:
- getting a baseline eye exam
- learning about the health histories of family members
- having a diet that supports eye health
- maintaining a healthy weight
- using protective gear, such as sunglasses, hats, or goggles
- quitting smoking
- seeking treatment right away if any vision issues or eye-related symptoms develop
- preventing eye strain
A person should contact an eye doctor if they experience any of the following issues:
- decreased vision
- eye pain
- eye redness
- eye discharge
- double vision
- flashes of light, circles around light sources, or floaters
Hubble is an online store that sells its own brand of disposable daily contacts, while its sister store, ContactsCart, sells other types.
They have mixed customer reviews online. Positive reviews mention product quality, while negative reviews mention issues with cancellation and customer service.