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Lens.com offers a wide range of prescription contact lenses for purchase online. The company also provides online vision tests to help people update their prescriptions.
This article discusses the Lens.com brand, its reputation, its products and services, and how to order contact lenses. It also explores alternatives and health considerations of contact lenses.
Lens.com began trading in 1995, providing contact lenses at a lower price than some retailers. The company buys stock in bulk and independently sets its prices to offer people a range of lens choices.
The brand ships most products within 24 hours of ordering and claims to offer continuous customer service throughout the order and delivery process.
Lens.com also offers online vision exams through its website.
Lens.com may suit people looking for a wide selection of contact lenses. The company also offers lenses to suit various budgets.
The Better Business Bureau (BBB) gives Lens.com an F rating. On average, customer reviews on the company’s BBB page rate Lens.com an average of 2.3 stars out of 5.
Trustpilot awards the company 3.3 stars out of 5, based on over 2,400 reviews.
Pros
Customers with positive reviews for Lens.com say navigating the website is easy. They also report that the company kept them updated throughout the ordering and delivery stages.
Shoppers also state that Lens.com’s prices are fair, while its contact lenses are of high quality. Others report that its customer service team is friendly and quick to respond to queries.
Cons
Customers leaving negative reviews about Lens.com say their main complaints are with its long shipping times. Some report waiting for several months for their contact lens deliveries, with little communication from the company’s customer service team.
Other reviews say that the company takes a long time to process rebates. Many of the complaints also mention that its customer service team does not communicate with each other, with people having to explain their situation to each customer service representative when they call.
Lens.com offers a wide variety of contact lenses as well as a vision test that people can take online.
Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
Contact lenses
Lens.com carries a range of contact lens brands, including:
- Acuvue
- Air Optix
- Avaira
- Biofinity
- Biomedics
- Biotrue
- Boston
- Clariti 1 Day
- ClearSight
- Dailies
- Expressions
- Extreme H2O
- Focus
- Frequency
- FreshLook
- MyDay
- Optima
- Preference
- Proclear
- PureVision
- SofLens
- Ultra
- Vertex
The company also offers various contact lens types, including multifocal lenses and options suitable for people with dry eyes and astigmatism.
Returning customers can reorder their contact lenses after creating an account with Lens.com.
Online vision test
Lens.com offers a paid online vision test when people need to renew their prescription.
To take the test, customers need to create an account through the company’s website.
The online vision test comprises written and audio instructions and multiple choice questions. People need a smartphone to perform the assessment, which also asks for a brief medical history.
Once a person completes their vision test, an eye doctor will review the test results, medical history, and previous prescriptions. They will then either issue a new prescription or offer further guidance within 24 hours.
People can access their updated prescription from the vision test by logging into their Lens.com account.
However, it is important to note that a person should not substitute an online vision test for a comprehensive eye exam with an optometrist or ophthalmologist.
Lens.com states that people need to provide their name, lens order, and the name and phone number of their eye doctor to order through its site.
Prescription
People do not need to give their official lens prescription, as the company will verify any information with the customer’s eye doctor before fulfilling orders. If a person sends their contact lens prescription, it must have an expiration date and approval from their eye doctor.
If an individual does not provide their contact lens prescription, Lens.com will contact the customer’s eye doctor to verify their prescription.
If the eye doctor does not reply within 8 hours of this request, the company will assume that the customer’s information is correct and ship their order.
Learn how to read an eye prescription here.
Insurance
Most major insurance companies offering vision coverage consider Lens.com an out-of-network provider. People can use their insurance to purchase contact lenses if they have an out-of-network contact lens benefit included in their insurance plan.
Shipping and delivery
Lens.com states that it can fulfill 90% of all popular contact lens prescriptions. If a customer orders common contact lenses, the company can process the order that day and ship it the next day.
Lens.com offers shipping and delivery to the United States, Canada, and internationally. Shipping can range from 1 to 12 business days, depending on where the customer lives and the type of shipping they choose.
If a customer does not receive their order, they have 60 days from the reported shipping date to claim non-receipt of the lenses.
Rebate
Lens.com offers a rebate service for certain products, which it awards as a Visa Prepaid card. After a person orders their contact lenses, they can use the company’s rebate center to print the rebate forms and invoice. They need to mail completed forms and invoices to Lens.com.
Refunds and returns
Lens.com offers full refunds if people are not happy with their purchase. All contact lenses must be in the manufacturer’s original unopened box or vial.
Individuals have an unlimited amount of time to return unopened and unexpired contact lenses. The company covers the cost of any shipping regarding contact lens returns.
Many online retailers offer a range of contact lenses. Some alternatives to Lens.com include:
- 1-800 Contacts: Similar to Lens.com, this company also offers a wide range of contact lenses and online vision tests. Learn more about 1-800 Contacts here.
- WALDO: This company sells its own brand of contact lenses, hydration drops, and blue light glasses. Learn more about WALDO here.
- ContactsDirect: This company offers various types of contact lenses for home delivery. Learn more about ContactsDirect here.
People unsure of where to purchase contact lenses may wish to speak with their eye doctor for guidance and recommendations.
Some people are
- have excess weight or obesity
- have a family history of eye disease
- are African American, Hispanic, or Native American
Eye disease can have side effects, such as vision loss and blindness. Therefore, to maintain vision health, it is important for people to visit their eye doctor for routine eye exams or if they believe their vision is worsening.
How eyewear helps vision health
If a person requires prescription eyewear, it means that their cornea, lens, or the shape of their eye
Prescription lenses bend light to correct any errors due to the cornea, lens, or shape of a person’s eye. Different vision issues require different prescription lenses.
It is also important to note that wearing eyewear does not make a person’s vision worse or weaken their eyes.
People should consult with an eye doctor if they experience any of
- red, swollen, or painful eyes
- blurry vision
- not being able to see in focus, even when wearing prescription glasses or contact lenses
- a healthcare professional recommends an eye exam
Some insurance plans may cover vision health, while others may not cover routine eye exams or prescription lenses.
With this in mind, people can check what their insurance covers and which eye doctors are in their network before making an appointment. This can help reduce unexpected costs.
Below, we look at some common questions relating to Lens.com.
Is Lens.com legitimate?
When considering the legitimacy of a company, people may want to consider its independent reviews and ratings.
While the BBB does not accredit Lens.com, it does have a profile for Lens.com that includes many customer reviews. Similarly, Trustpilot also has a profile for the company that has many customer reviews.
How fast is Lens.com’s shipping?
According to the company, shipping times can be between 1 to 12 days. However, anecdotal evidence suggests long wait times.
Does Lens.com have a processing fee?
Lens.com applies a processing fee to orders at checkout. The amount varies from order to order, and it is not clear how the company reaches the final figure.
Is Lens.com worth it?
Many people leave positive reviews for Lens.com, citing high quality contact lenses and reasonable pricing. Less positive reviews mention long shipping times, high processing fees, and difficulty with rebates, so this service may not suit everyone.
Lens.com offers a convenient way to order contact lenses online. People have the option of taking a new vision test on the company’s website to ensure their prescription is up to date. They also have a large choice of brands and products to order from the company.
It is important for people to wear up-to-date prescription lenses to correct their vision. They should see an eye doctor once their prescription expires or if they believe their vision may be worsening.