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LetsGetChecked is a health diagnostics company where a person can buy at-home health tests. The company offers a wide range of health tests, from COVID-19 tests to thyroid function tests.
This article discusses the LetsGetChecked brand, the products and services, and alternative health test companies.
LetsGetChecked is a diagnostic company with over 350 employees. The company was founded in Dublin, Ireland, in 2014 and launched in the United States in 2017.
LetsGetChecked has an online store that offers a wide range of at-home health test kits. Users can order health tests and access their personal dashboard from iOS and Android mobile applications. A person can activate their tests and see their results from the dashboard.
Trustpilot rates LetsGetChecked as excellent. At the time of writing, the company rating on Trustpilot was 4.3 out of 5 stars, based on reviews from 7,807 consumers.
Consumer comments mention the easy instructions included with the at-home tests, fast results, helpful and knowledgeable agents, informative analysis and discussion of results, and efficient and excellent service.
Negative reviews comment on delays in polymerase chain reaction (PCR) test results and unclear instructions.
Please note that the writer of this article has not tried these services. All information presented is purely research-based.
Products and services
LetsGetChecked offers over 30 tests on their website or through the LetsGetChecked app. These are four categories of health tests, namely:
According to LetsGetChecked, these tests are only for consumers aged 18 and over and are not suitable for children.
The content of the LetsGetChecked health test kits will vary depending on the type of test a person chooses.
An at-home health test kit can include:
- a patient ID
- collection tubes or containers
- a biohazard bag to place samples in
- a return envelope
In March 2021, the Food and Drug Administration (FDA) authorized LetsGetChecked to sell home collection COVID-19 tests directly to consumers and retailers.
The brand offers PCR COVID-19 test kits for individual consumers and companies. However, bulk testing is only available in the U.S., the United Kingdom, and Ireland.
LetsGetChecked claims that a person can access support 24/7, including video guides and phone calls, during which nurses from the LetsGetChecked medical team walk users through the testing process.
LetsGetChecked also helps consumers with their sexual health prescriptions, promising total anonymity if required.
The company can arrange a mail-to-order setup, which means the company will deliver the prescription to their home.
A person can also sync the health data from their wearable devices, such as an Apple Watch or Fitbit, to the LetsGetChecked dashboard. This can help the LetsGetChecked system gain deeper insights into a person’s health.
The LetsGetChecked website also offers a pharmacy locator. A person can also request a call from the website if they want to talk to a nurse about their test results.
Once a person orders the test, they can follow the instructions within the kit. The general steps include:
A person can take the samples needed for their test at a time and place that suits them. When they have provided the samples, a person has to ship them back to LetsGetChecked using the shipping label provided.
Specific instructions apply to each type of test. A person can access information about the tests on the website, including information on the best time to take samples and which tests require a fasting period.
A person can track their samples from when it leaves their home until it arrives at LetsGetChecked facility. The LetsGetChecked lab will notify the customer once their samples arrive. The notification will also state when their results will be available. According to the website, this is within 2–5 working days.
LetsGetChecked processes samples using robotics and automation to ensure that they process a person’s samples quickly. LetGetChecked process the samples in one of their accredited laboratories. The company also operates a barcoding system to ensure confidentiality.
Once the lab has analyzed a person’s test, a team of LetsGetChecked physicians will review the results. A nurse from the medical team will contact the individual to explain their results, offer advice for lifestyle changes when appropriate, and in some cases, offer prescriptions.
LetsGetChecked will retain the user’s health records and results, and the user will be able to access them from their personalized LetsGetChecked dashboard.
A person does not need a prescription to order a kit from LetsGetChecked. They can order a health kit directly through the LetsGetChecked website or app.
Once the company has secured payment for the customer’s subscription, they will ship the from LetsGetChecked facilities with next-day delivery service.
A person will receive a text message or email to notify them that their test is out for delivery. They will also receive tracking information for their test kit.
Once a person receives their test kit, they need to activate the test kit by answering a series of health-related questions from their personal dashboards on the LetsGetChecked website or app
A LetsGetChecked medical team member will review the submitted record in real-time. LetsGetChecked will provide extra support if a person needs it.
LetGetChecked accepts most major credit cards and pre-paid gift or credit cards from the major credit cards. They also accept Apple Pay, flexible spending account (FSA), and health savings account (HAS) cards as payment methods. However, like other companies that operate online, they do not accept insurance.
The brand offers subscriptions for users who need routine tests. Upon checkout, users can choose a subscription to receive kits every 3 months, for a 30% saving, 6 months for a 20% saving, or 12 months for a 15% saving.
While users cannot skip or pause the subscription, they can cancel anytime and reactivate it within 12 months.
Shipping is discreet, with tests delivered in generic packaging. Users can choose between standard shipping, which takes around five business days or express delivery, which takes 1-2 business days. Express delivery will require a signature, so the customer will need to be at the delivery address.
LetGetChecked currently ships products to the U.S., UK, Ireland, and Canada. They do not ship to the following areas:
- Rhode Island
- New Jersey
- Army Post Offices (APO)
- Fleet Post Offices (FPO)
- Diplomatic Post Offices (DPO)
According to the company website, they will not share personal data with any third-party agents without the user’s explicit consent. However, they may share with state health agencies if necessary.
To ensure anonymity, LetsGetChecked assigns a unique barcode consisting of an alpha code and a numerical code. Users can use these codes to track their samples and access their results through the LetsGetChecked website and app. A person’s results are also password protected.
If a person wishes to share their results with a doctor, they can print or download a PDF copy of their results. However, this feature is currently only available in the U.S. and the UK.
Cancellations and returns
According to LetsGetChecked, customers can return most of their tests if they are unopened with the seals intact.
However, it is not possible to return COVID-19 tests for health protection reasons.
If a person wishes to return their test kit, they can inform LetsGetChecked either by post or email and return them within 14 days.
A person is responsible for the return postage.
LetsGetChecked will process the customer’s refund once they have received the kit. According to the company website, they process refunds within 2-5 business days.
Some similar brands include:
Quest Diagnostics: A person can order their health tests with Quest Diagnostics, which the FDA has also authorized to sell COVID-19 at-home testing kits.
A person who wishes to take control of their health and those who need routine testing would benefit from LetsGetChecked’s at-home testing kits. LetsGetChecked may suit people who would like to take tests in a more private environment rather than in a doctor’s office or clinic.
Results from at-home testing kits should not replace a formal diagnosis by a doctor and are not a replacement for advice from a healthcare professional.
If users are experiencing any concerning symptoms, they should contact a doctor.
Additionally, while there are no serious risks involved in testing, not following clear instructions and mishandling of samples could yield invalid or inaccurate results.
This study also stated that tests that allow people to collect their own samples might benefit populations who do not regularly go for testing, do not have access to clinics, or are not comfortable going to a clinic to get a test.
LetsGetChecked offers users at-home test kits that are available through their website or mobile app. They offer subscriptions, 24/7 support, an online health dashboard, allowing customers to access results directly, and more.