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Jabra (formerly Lively) hearing aids offer people a way to receive help for their hearing loss remotely. The purchasing process occurs online, including a hearing test and follow-up care.

Hearing aid technology is constantly advancing, which could account for their consistently higher costs. Some companies offer financing options. Most health insurance plans do not cover hearing aids, although some may cover partial costs.

Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.

Medical News Today follows a strict product selection and vetting process. Learn more here.

Lively Hearing Aids is now known as Jabra Enhance.

Jabra launched in 2019 as an online hearing aid company. Jabra is a worldwide and well-known audio company with over 150 years of sound engineering experience. The two companies teamed up in 2021.

The purchasing process involves taking an online hearing test, after which the company personalizes a hearing aid and sends it to the customer.

Once the customer receives the device, Jabra provides remote audiologist care to make adjustments.

According to the company, the Food and Drug Administration (FDA) has approved its hearing aids.

If people wish to speak with a company representative, they can call 800-854-2772.

Jabra holds accredited status with the Better Business Bureau (BBB), with an A+ rating. This is the highest rating offered by the BBB.

The BBB has 19 reviews for Jabra, giving them an average of 3.63 stars out of a possible 5.

Some positive comments noted that the hearing aids have helped with hearing, there is a straightforward process in purchasing them, they are comfortable, affordable and they work efficiently with the accompanying app.

Additionally, Jabra’s customer service is said to be quick, with good online support.

Some less favorable reviews mentioned a high-pressure sales approach, poor customer service and Bluetooth streaming not being available on an Android device.

Jabra offers one type of hearing aid with rechargeable or battery-operated options.

The rechargeable hearing aid provides 30 hours of sound per charge, and the accompanying portable case provides three additional charges.

The battery-operated hearing aid comes with a year’s supply of batteries.

The hearing aids are available in various colors, so a person may choose one with which they feel most comfortable.

The devices use Bluetooth streaming to provide sound. This technology permits someone to use their phone or tablet to listen to music or take calls.

It also reduces background noise, allowing a person to hear conversations more clearly in a louder environment.

The app has customizable settings and controls.

To order a hearing aid from Jabra, a person may either upload a hearing test from their doctor or take Jabra’s free online hearing test.

An individual will receive a phone call if the audiologist assessing their test results has questions. When a hearing test indicates someone has mild to moderately severe hearing loss, Jabra considers them a good candidate for the hearing aid.

Once people purchase the device, they must create an account on Jabra’s website and go through the online ordering process.

People can also purchase some Jabra hearing products over-the-counter (OTC).

Follow up care

Follow-up care includes one-on-one video meetings with an audiologist for 3 years and ongoing support from Jabra for hearing aid adjustments.

To receive this care, a person needs a phone or tablet with high-speed internet and FaceTime or Skype access.

Jabra provides free shipping and returns, and the devices have a 3-year warranty and a 100-day money-back guarantee.

The company offer financing options. Payments may start from $60 per month.

Most health insurance plans do not cover the cost of hearing aids, but some policies may cover a portion of the cost.

Original Medicare does not cover hearing care, but some Medicare Advantage plans may help with eligible expenses.

Learn more about Medicare Advantage here.

Hearing aids have several benefits, including but not limited to easing conversational frustration and helping make a person feel more included.

The National Institute on Aging (NIA) reports that older adults with impaired hearing may socially withdraw or experience depression. Some research has also linked hearing loss to dementia. Treating hearing loss with a hearing device may help offset such mental and psychological effects.

According to The National Institute on Deafness and other Communication Disorders, a person who works in an environment with noise levels of and above 85 decibels (dB) should wear noise protection.

The FDA does not believe every person over 18 needs a medical doctor’s examination before purchasing a hearing aid.

However, specific symptoms may indicate ear disease is present. The FDA recommends medical attention if any of the following symptoms are present:

  • hearing loss in only one ear
  • pain or discomfort in an ear
  • dizziness
  • sudden, swift, worsening hearing loss over the past 3 months
  • ringing in one or both ears
  • ear wax buildup
  • blood, pus, or fluid coming from an ear over the previous 3 months

Different types of hearing products are suitable for various types and severity of hearing loss. What works for one person may not be suitable for all.

The Centers for Disease Control and Prevention (CDC) describe some of the different products as:

  • Hearing aids: These devices make sounds louder, which makes them easier for a person to understand.
  • Assistive listening devices: In contrast with hearing aids, this option helps a person hear sounds involved in specific activities. For example, a telephone amplifier makes it easier for someone to hear the person on the other end of the phone and carry on a conversation.
  • Personal sound amplification products: These devices do not involve customized programming or compensate for hearing loss. Instead, they permit those with a standard level of hearing to hear better in certain situations, such as while birdwatching.
  • Cochlear implants: These are two-part electronic devices that are appropriate for some individuals with severe hearing loss. A surgeon inserts one part under the skin, and the other part sits behind the ear.

Below are some common questions and answers about Jabra Enhance:

How much do the Jabra hearing aids cost?

Jabra hearing aids start at $1,595.

What brand hearing aid does Jabra use?

Jabra’s hearing aids are made by ReSound, who also make Beltone’s hearing aids.

Are Jabra hearing aids just amplifiers?

No, they are classes as hearing aids.

Jabra hearing aids come with Bluetooth connectivity, are medical-grade, and are designed for people with hearing impairment. They are made to reduce background noise and amplify speech.

The FDA has approved Jabra hearing aids as safe to use, so a person interested in purchasing one of their devices can feel assured that they meet federal standards.

Individuals may choose from rechargeable or battery-operated devices.

Some modern types of hearing aid, such as those offered by Jabra, work in conjunction with smartphones. Through a specified app or via Bluetooth connection, a person may be able to control the function of their hearing device.

Individuals receive online follow-up care through online chat services, such as Skype.