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Lively hearing aids offer people a way to receive help for their hearing loss remotely. The purchasing process occurs online, including a hearing test and follow-up care.
Hearing aid technology is constantly advancing, which could account for their consistently higher costs. Some companies, such as Lively, offer financing options. Most health insurance plans do not cover hearing aids, although some may cover partial costs.
Please note that the writer of this article has not tried these products. All information presented is purely research-based.
Lively is an online hearing aid company that launched in 2019. The purchasing process involves taking an online hearing test, after which the company personalizes a hearing aid and sends it to the customer.
Once the customer receives the device, Lively provides remote audiologist care to make any necessary adjustments.
According to the company, the Food and Drug Administration (FDA) have approved the hearing aids.
If people wish to speak with a company representative, they can call 800-854-2772.
Lively hold an accredited status with the Better Business Bureau (BBB), with an A rating. The highest rating offered by the BBB is A+.
The BBB currently have three reviews for Lively, giving them an average of 3.67 stars out of a possible 5.
Some of the positive comments noted that the hearing aids are comfortable, customizable, easy to use, have great battery life, and work efficiently with the accompanying app.
Additionally, Lively’s customer service is said to be quick, with good online support.
Some of the negative reviews mentioned a high-pressure sales approach and Bluetooth streaming not being available on an Android device.
Lively offer one type of hearing aid with rechargeable or battery-operated options.
The rechargeable hearing aid provides 30 hours of sound per charge, and the accompanying portable case provides three additional charges.
The battery-operated hearing aid comes with a year’s supply of batteries.
The hearing aids are available in various colors, so a person may choose one with which they feel most comfortable.
The devices use Bluetooth streaming to provide sound. This technology permits someone to use their phone or tablet to listen to music or take calls.
It also reduces background noise, allowing a person to hear conversations more clearly when they are in a louder environment.
The app has customizable settings and controls.
To order a hearing aid from Lively, a person may either upload a hearing test from their doctor or take Lively’s free online hearing test.
An individual will receive a phone call if the audiologist assessing their test results has questions. When a hearing test indicates someone has mild to moderately severe hearing loss, Lively considers them a good candidate for the hearing aid.
Once people decide to purchase the device, they must create an account on Lively’s website and go through the online ordering process.
Follow up care
Follow-up care includes one-on-one video meetings with an audiologist for 3 years and their ongoing support from Lively for hearing aid adjustments.
To receive this care, a person needs a phone or tablet with high-speed internet and FaceTime or Skype access.
Lively offer free shipping and returns, and the devices have a 3-year warranty and a 100-day money-back guarantee.
The company offer financing options and payments may start from $60 per month.
Most health insurance plans do not cover the cost of hearing aids, but some policies may cover a portion of the cost.
Original Medicare does not cover hearing care, but some Medicare Advantage plans may help with eligible expenses.
Hearing aids have several benefits, including but not limited to easing conversational frustration and helping make a person feel more included.
According to the Occupational Safety and Health Administration (OSHA), a person who works in an environment with noise levels above 85 decibels (dB) should wear noise protection.
If a person uses a hearing aid, the OSHA recommend keeping the device switched on and using sufficient levels of sound protection.
However, specific symptoms may indicate ear disease is present. The FDA recommend medical attention if any of the following symptoms are present:
- hearing loss in only one ear
- pain or discomfort in an ear
- sudden, swift, worsening hearing loss over the past 3 months
- ringing in one or both ears
- ear wax buildup
- blood, pus, or fluid coming from an ear over the previous 3 months
Different types of hearing products are suitable for various types and severity of hearing loss. What works for one person may not be suitable for all.
- Hearing aids: These devices make sounds louder, which makes them easier for a person to understand.
- Assistive listening devices: In contrast with hearing aids, this option helps a person hear sounds involved in specific activities. For example, a telephone amplifier makes it easier for someone to hear the person on the other end of the phone and carry on a conversation.
- Personal sound amplification products: These devices do not involve customized programing or compensate for hearing loss. Instead, they permit those with a standard level of hearing to hear better in certain situations, such as while birdwatching.
- Cochlear implants: These are two-part electronic devices that are appropriate for some individuals with severe hearing loss. A surgeon inserts one part under the skin, and the other part sits behind the ear.
The FDA has approved Lively hearing aids as safe to use, so a person interested in purchasing one of their devices can feel assured that they meet federal standards.
Individuals may choose from rechargeable or battery-operated devices.
Some modern types of hearing aid, such as those offered by Lively, work in conjunction with smartphones. Through a specified app or via Bluetooth connection, a person may be able to control the function of their hearing device.
Individuals receive online follow-up care through online chat services, such as Skype.