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Quay Australia is an eyewear brand offering a range of prescription and non-prescription glasses and sunglasses alongside jewelry and accessories.
This article discusses Quay Australia, customer reviews, its products and services, and alternative options.
Please note that the writer of this article has not tried these products. All information presented is purely research-based.
Allen and Linda Hammond founded Quay Australia in 2004. Over 2,000 retailers worldwide stock their sunglasses, including outlets in California, Nevada, Texas, Arizona, and Florida. The company ships to 50 states.
At the time of publishing, the brand has a Trustpilot rating of 2.3 out of 5.0 stars. Reviewers state that the prices are very affordable, and the frames are stylish and flattering. However, 74% of Trustpilot reviewers rate the brand as bad, with negative reviews reporting poor customer service, incorrect orders, and damaged products.
The brand fares better on Amazon, with 81% of customers rating Quay Australia as 5 stars. Reviewer comments vary depending on the product. Positive reviews often mention product quality and style, while negative reviews frequently concern customer service and delivery issues.
Quay Australia sells:
- prescription and non-prescription sunglasses
- prescription reading glasses
- clear lens glasses with blue light filtering
- jewelry and accessories
Customers can filter glasses by sex, frame shape, fit type, frame color, and lens type, opting for polarized sunglass lenses if they wish.
The company also offers a virtual try-on service, allowing customers to preview how frames will look on their faces by using their device’s camera. Users can preview any set of frames available on the website by clicking the ‘Try it on virtually’ button on the product page.
Customers ordering non-prescription glasses and sunglasses can purchase products without a prescription.
For prescription lenses, customers will need a valid, unexpired prescription from an optometrist, which they can upload during the order process. For prescriptions that do not have pupillary distance (PD), which is the distance between the centers of the pupils, there is a video explaining how to take this measurement.
Customers should receive their prescription glasses within 12-14 days after validation of the prescription. The company does not accept contact lens prescriptions.
The company currently fills prescriptions of single vision lenses +4 to -6 and astigmatism of +4 to -4. Customers who have bifocal or multifocal prescriptions will only be able to buy single-vision lenses from Quay Australia. However, they can have the lenses replaced by their optometrist if they wish.
Quay Australia is an out-of-network provider, which means people can only claim reimbursement from their insurance if they have an out-of-network benefit included in their insurance. Customers should check with their insurance administrators if they have any questions regarding coverage.
The company accepts FSA or HAS dollars for prescription purchases, provided the benefits card has an affiliation to a major credit card provider.
The company will refund purchases within 30 days if the product is returned in the original case and with the original tags. The company will issue a credit note for products returned without these or outside the 30 days.
Final sale items are not eligible for refund, but customers can get a store credit if they return sale items.
Users can print out the return slip and shipping label online. The company deducts a $5 shipping fee from their refund and pays the balance within 14 business days or longer during peak season.
The company states that replacements are available within 12 months of purchase in case of manufacturing defects. Quay Australia’s warranty does not cover accidental damage or scratches caused by natural wear and tear.
The company website states it will ship in-stock items within 24 hours of ordering. It offers a standard $5 shipping charge of 5-7 business days, with the option of express delivery at $20. Express delivery times will vary depending on the time of purchase.
Orders shipped to Hawaii and Alaska have an estimated 2–4-week delivery time.
People who would like to use an alternative to Quay Australia have several options, including:
- Ray-Ban: Offers prescription and non-prescription sunglasses and reading glasses. It also offers a customizing service called the Custom Lab. Customers can pick frames, lenses, and temple tips, plus add an engraving of their choice.
- Zenni: Lower-cost alternative that offers single-vision, bifocal, or progressive prescription glasses from under $10. It also features a similar virtual try-on service as Quay Australia. Learn more about Zenni here.
- Frames Direct: Offers up to 60% off prescription lenses across various well-known brands, including Oakley, Ray-Ban, and Fossil. It is currently developing a virtual try-on service for customers to use at home.
- GlassesUSA: Offers a range of prescription and non-prescription sunglasses and eyeglasses. Prescription ranges start at $29. The company also offers 65% off the first order in return for signing up for promotional emails. Learn more GlassesUSA here.
The American Academy of Ophthalmology (AAO) recommends that all young adults in their 20s and 30s have an eye test every 5-10 years. Adults aged 40 should have a baseline eye test close to turning 40, or sooner if they have symptoms of sight loss or a family history of vision loss or eye problems.
People must have an eye test to determine the type of prescription lens that they need. People should visit their eye doctor for an examination if they experience any of the following, whether they have a current prescription or not:
- difficulty reading small print or reading words at a distance
- changes to vision, such as blurring, lack of focus, or black dots
- red, swollen, dry, watery, itchy, or painful eyes
- headaches after reading, using a device, or driving
An eye doctor can spot the early signs of conditions that can cause further vision loss. People with a family history of diabetes, glaucoma, or age-related macular degeneration should let their doctor know before their eye test.
Quay Australia offers a wide range of prescription and non-prescription sunglasses, alongside a virtual try-on service so users can preview frames at home. Other alternatives are available. People should make an appointment for an eye test if they notice any changes to their vision.