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ReSound makes a variety of hearing aids, including types that are digital, Bluetooth-linked, invisible, or rechargeable.

ReSound does not sell its hearing products on its website. Instead, a person can enter in their information on the site to find a local hearing care professional who distributes ReSound hearing aids.

In addition to hearing aids, ReSound sells accessories that allow a person to stream TV shows, music, and phone calls directly to a hearing device.

ReSound North America has been in business since 2002. Its office is in Bloomington, Minnesota, and it is part of the Danish company GN Group.

ReSound describes its philosophy as organic and holistic, which means that it works with the anatomy of the ear to closely mimic how it delivers sounds to the brain.

The company’s website says that it has won several awards, including:

  • Hearing Technology Innovator Bronze 2020
  • Edison Award 2020
  • Gold Stevie Awards 2020
  • Best in Biz Award
  • Big Innovation Award

Brand reputation

ReSound is not accredited by the Better Business Bureau (BBB), but it has an A+ rating with the agency.

However, while only three customers have reviewed ReSound on the BBB’s website, they give it an average rating of 1 out of 5 stars.

Trustpilot has no user reviews for ReSound, but the company’s Facebook page has reviews from 161 customers. While Facebook is not an independent third-party review site, it does include both positive and negative reviews.

ReSound sells the following types of hearing aids:

  • ReSound line: This line includes the ReSound One, which the company says is its most natural-sounding hearing aid.
  • Digital: These hearing aids interact with devices such as a smartphone and tablets.
  • Invisible: These are hidden deep within the ear.
  • Bluetooth: These digital aids use Bluetooth connectivity for streaming.
  • Rechargeable: A person can charge their hearing aids instead of changing their batteries.
  • Receiver-in-ear: This type, also called receiver-in-canal, is among ReSound’s most popular.
  • Behind-the-ear: These provide the most sound amplification, making them suitable for people with severe hearing loss, ReSound says.
  • Custom: These are specially designed to fit a person’s ear size, shape, and structure.

The company also offers hearing accessories and smartphone apps. For example:

  • The ReSound TV streamer 2 turns hearing aids into wireless headphones.
  • The ReSound phone clip streams music and calls from a Bluetooth-enabled cell phone directly to a hearing aid.
  • The ReSound remote control enables a person to adjust volume and change the settings of their aids with the touch of a button.
  • The ReSound multi-mic delivers sound from up to 80 feet away.

ReSound does not sell hearing aids on its website. Instead, it provides a form that a person fills out to find a hearing care professional in their area who distributes ReSound products. A person may then decide to make an appointment.

The hearing care professional will generally perform an ear examination and a hearing test and prescribe a specific hearing aid. At this stage, if a person wishes to purchase a ReSound product, they may do so.

Follow-up care

The ReSound website offers downloadable guides for its hearing aids. It also has an assistance smartphone app.

Payment plans for ReSound hearing aids are offered by hearing care providers and can vary.

A person’s health insurance policy may cover the cost of the device, but in most cases, a person pays for their hearing aid up front and then submits a claim to their insurance provider for reimbursement.

Warranty

ReSound offers a warranty if a person buys their hearing aid through an authorized distributor.

Depending on the model, warranties range from 1–4 years. The company also offers protection against loss, theft, and damages for 1 year.

Refund policy

If a person is not satisfied with their hearing aid, they can return it to the hearing care center that sold it. The hearing aid should be in its original condition.

A person might decide to purchase a hearing aid online or in person. Some alternatives to ReSound include:

Sound amplifiers

These are different from hearing aids. While they make the sounds of an environment louder, they are not designed for people with hearing loss.

The distinction relates, in part, to the fact that the Food and Drug Administration (FDA) has regulatory oversight of hearing aids but not sound amplifiers.

Hearing-assistive devices

A person with hearing loss may benefit from a range of devices, including:

  • Assistive-listening devices: These amplify the sounds that a person wants to hear, and a person can use them with or without hearing aids.
  • Alerting devices: These use a certain sound or light to let the person know that a doorbell or telephone is ringing.
  • Alternative and augmentative communication devices: These help people with severe hearing loss communicate in other ways. One example is a computer program that turns text into speech.

Experts do not always recommend buying a hearing aid online. If someone purchases a hearing aid online without a complete hearing test, for example, the device may not meet their needs.

The Federal Trade Commission also warns about the risks of buying hearing aids online or by mail and reports that the latter is against the law in some states.

For people who think they need hearing aids, the FDA recommends:

  1. having an exam from an ear, nose, and throat, or ENT, doctor
  2. visiting an audiologist for a comprehensive hearing test
  3. buying hearing aids only from a licensed hearing care professional

ReSound offers a range of hearing aids, some of which are technologically enhanced. A person can only purchase them from local distributors, not online.

Buying online may be cost-effective, but hearing aids are complex devices, and the FDA urges people to undergo an examination and a hearing test from a qualified professional before making a purchase.