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SimpleHealth reviews have become mixed since the brand transitioned to become TwentyEight Health. Read on to learn everything you need to know about TwentyEight Health’s products, services, and reputation.
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TwentyEight Health may help people access birth control with an affordable subscription service that sends birth control to a person’s chosen address. This cuts out the need for people to visit health centers to get birth control.
However, reviews for this brand are mixed.
This article examines the TwentyEight Health brand, its products and services, and customer reviews.
In April 2023, SimpleHealth closed down and transferred patient records to TwentyEight Health. People who reside in a state where TwentyEight Health operates will continue receiving telemedicine care and prescriptions.
People who live in a state where TwentyEight Health does not operate will need to find another company or pharmacy that offers birth control. Medical News Today recommends viewing our roundup of the best places to get birth control online.
TwentyEight Health is an online subscription service that provides over 100 brands of birth control for customers to order each month. The birth control available with TwentyEight Health includes:
The company features a platform of online doctors who review each person’s case and advise them on the right birth control option for them.
In addition to birth control, TwentyEight Health also provides a range of supplements, menstrual care products, and health tests, including a pregnancy test and a COVID-19 test.
TwentyEight Health donates 1% of its revenue to the National Institute for Reproductive Health (NIRH), an advocacy organization that helps people across the United States access sexual and reproductive care.
To use TwentyEight Health, people must complete an online health questionnaire. The medical questionnaire will ask for a recent blood pressure reading result and identification showing a person’s name. The company accepts a range of different United States and international identification methods.
People can also schedule a phone call or message a TwentyEight Health provider to go through any questions they have before signing up for a monthly subscription. TwentyEight Health notes that those living in Kansas or Mississippi must have an audio consultation with a provider to confirm their eligibility for their chosen birth control. Additionally, those living in Oklahoma must have a video call.
After this consultation, a provider will suggest the best birth control options for each customer’s needs and send a prescription in 3 to 5 days. They can also renew existing prescriptions.
A person will then receive their chosen birth control medication in the mail within 3 to 5 days, and their monthly TwentyEight Health subscription will start. Free shipping applies to all orders.
The aftercare with TwentyEight Health includes secure messaging and phone calls with a provider.
TwentyEight Health offers two subscription plans: Standard and Basic.
The Standard plan costs $12.99 a month and includes access to all of the company’s products and services, plus:
- one over-the-counter (OTC) product every year, such as condoms, tampons, sanitary pads, and pain relievers
- discounts on other OTC products
- educational content
- annual provider evaluation and renewal
The Basic plan has no monthly fee and offers access to:
- prescription delivery
- educational content
- customer support
Neither plan covers the cost of medication. People can upgrade or downgrade their subscriptions at any time.
Below, we look into all the birth control and sexual health products that TwentyEight Health offers, along with the brand’s other offerings.
TwentyEight Health supplements
People can buy prenatal vitamins from TwentyEight Health for $18 or $27 per box, depending on the brand. Currently, individuals can choose supplements from NatureMade and SunMark.
TwentyEight Health tests
TwentyEight Health tests include an Accu-Clear pregnancy test and a COVID-19 test. The pregnancy test includes two test sticks for $19. The COVID-19 test costs $15.
Before using the TwentyEight Health service, a person may wish to consider its advantages and disadvantages.
Pros
- The service offers an affordable monthly subscription.
- People with insurance will often get their medication for free with no copay.
- Many birth control options are affordable for people without insurance.
- TwentyEight Health offers over 100 birth control options for people with insurance.
- People can also get condoms, the morning-after pill, menstrual products, health tests, and supplements.
- TwentyEight Health works with organizations to help people pay for abortion medication.
- People can use Medicaid if they choose the Basic plan.
Cons
- People without insurance cannot buy internal condoms from TwentyEight Health.
- Individuals cannot use insurance to buy abortion medication.
- People without insurance do not have access to the full range of birth control options.
- TwentyEight Health does not operate in all U.S. states.
- TwentyEight Health only accepts customers between the ages of 13 and 49.
Overall, TwentyEight Health reviews are mixed.
On Trustpilot, TwentyEight Health has an average customer review rating of 2.26 out of 5 stars. As of July 2024, 295 people have left reviews. Five-star reviews show that customers find the service convenient once they get used to it. Many people had early issues with getting their prescriptions sent to a local pharmacy, but they were able to fix these problems with help from TwentyEight Health.
People leaving 1-star reviews mention problems with the dashboard, regular unexpected charges for various reasons, difficulty getting insurance accepted, and problems getting in touch with customer service. Other people found that the company sent medication several times a month and charged copay, which it states it typically does not do.
People must email contact@twentyeighthealth.com to cancel their subscriptions.
Yes, TwentyEight Health is a legitimate company that provides medical support from licensed medical professionals and birth control from reputable sources and manufacturers.
SimpleHealth closed down in April 2023. Its competitor, TwentyEight Health, bought the company and transferred its patients.
Yes, TwentyEight Health accepts insurance, and many people will have $0 copay if they use their insurance to buy TwentyEight Health birth control.
TwentyEight Health took over SimpleHealth in 2023. It provides birth control for females, including pills, rings, shots, and patches. A licensed doctor reviews each case before providing an appropriate prescription, which ships directly to a person’s door in discreet packaging.
Online reviews for TwentyEight Health are mixed. Many people experience problems with unexpected charges and issues with customer service.