Tempur-Pedic launched in 1992, making pillows and mattresses with NASA-grade materials to cushion astronauts during a rocket launch.
The company’s signature material, called TEMPUR, adjusts to an individual’s shape, weight, and temperature. It holds a CertiPUR-US certification, which means the manufacturing process does not use certain harmful chemicals and has a low gas emission level.
According to reviews on the Tempur-Pedic website, most of the company’s pillows score 5 out of 5 stars on average.
Five independent reviewers gave a 5-star score for one pillow on Trustpilot. However, Trustpilot’s overall rating of the Tempur-Pedic brand is 1.2 stars from 118 reviews.
The Better Business Bureau states that Tempur-Pedic has an overall score of 1.03 stars, despite its A+ accreditation rating. The main areas of concern involve customer service, warranties, exchanges, and refunds.
While most people appreciate a return policy, many pillow manufacturers do not offer one, as pillows are personal items. Therefore, individuals need to check descriptions and reviews of pillows before purchasing one.
Below is our guide to help buyers choose the right Tempur-Pedic pillow for their needs and preferences.
Types and materials
Tempur-Pedic uses proprietary fill material in all its pillows. It is a viscoelastic foam, and according to the company, TEMPUR material was originally created to absorb the G-force of NASA astronauts traveling into space. Tempur-Pedic then adapted this to make it suitable for sleep.
Tempur-Pedic says this material is extremely supportive and comfortable and molds to the user’s position and body shape. As there are no other options for fill, those looking for a natural fill may not find Tempur-Pedic pillows suitable.
The pillows’ removable and washable covers are 100% polyester knit fabric. Some pillow covers also contain Surface Guard Technology to protect against common allergens, which may suit individuals with allergies. Again, however, there are no natural materials in Tempur-Pedic pillows, which may not appeal to some buyers.
Some people may prefer a pillow with certifications, such as:
USDA Organic certification: This guarantees that manufacturers do not use chemicals to raise animals, such as sheep for wool, or grow plants, such as cotton. However, it does not ensure that the processing of the materials does not involve chemicals.
Global Organic Latex Standard(GOLS): This ensures a product comprises more than 95% certified organic raw material and does not exceed permissible limits of harmful substances.
Different pillow firmness will suit different sleep positions, although the best firmness will ultimately depend on a person’s preferences.
Soft: Soft pillows may suit those who sleep on their stomach. Soft Tempur-Pedic pillows include the TEMPUR-Cloud and TEMPUR-Symphony.
Medium-soft: Combination sleepers, meaning people who change position regularly overnight, may find a medium-soft pillow useful for their changing pressure points as they sleep. Options from Tempur-Pedic include the TEMPUR-Cloud Adjustable pillow.
Medium: Medium firmness pillows may suit those who need a little more support for their neck, such as side sleepers. Medium-firm Tempur-Pedic pillows include the TEMPUR-Cloud and TEMPUR-Cloud Cooling pillows.
Medium-firm: Back sleepers may benefit from a medium-firm pillow. Tempur-Pedic options include the BodyPillow, All-Purpose, ComfortPillow Travel, and the Travel pillow.
Firm: Firm pillows are for people who need enhanced support. The TEMPUR-Neck, TEMPUR-Ergo Cooling, and NeckPillow Travel fit into this category.
Some Tempur-Pedic pillows contain cooling gel to help with temperature regulation. If a person sleeps hot or lives in a warm climate, they may find this feature beneficial.
The pillows that feature temperature regulation include:
TEMPUR-Ergo Cooling Neck
TEMPUR-Cloud Breeze Dual Cooling
TEMPUR-Cloud Cooling Pro
Loft refers to a pillow’s height, and Tempur-Pedic offers three lofts across its pillow range: low, medium, and high. A person needs to choose the right loft for their usual sleeping position. Too low, and they could miss out on support and comfort. Too high, and they may strain their neck and misalign their cervical spine.
Low loft pillows may suit stomach sleepers, while back sleepers may need more cushioning and support from the medium loft options. Side sleepers may also find a medium loft pillow comfortable, as they will need support for their neck.
In 2021, researchers studied how different types of pillows may affect sleep quality. The authors concluded that pillows with the following characteristics might improve sleep quality and reduce sleep-related neck pain:
the central part of the pillow should be 7–11 centimeters in height
An older 2014 study compared how an orthopedic pillow, feather pillow, and memory foam pillow affected sleep.
An orthopedic pillow has a curve that aligns with the head, neck, and shoulders curve. The authors found this pillow type may lead to better sleep quality than feather or memory foam pillows.
Here we answer some common questions about Tempur-Pedic pillows.
Are you supposed to wash Tempur-Pedic pillows?
Tempur-Pedic advises against washing, sponging, or dry cleaning its pillows as it may damage their structure. Each pillow comes with specific cleaning instructions, and many include a removable cover that people can wash.
Are Tempur-Pedic pillows comfortable?
According to customer reviews, many people state that these pillows are comfortable. However, firmness preferences and feelings of comfort vary between individuals.
Tempur-Pedic does not offer a sleep trial for its pillows and only accepts returns if the product has a defect. People may wish to read reviews to ensure they purchase the correct pillow for their needs.
Are Tempur-Pedic pillows worth it?
Tempur-Pedic pillows cost more than others, meaning they can be a significant investment. However, the company receives a high number of positive reviews, and many people report that its pillows improve sleep and pain.
It provides pillows designed to reduce neck pain, making travel more comfortable and keeping hot sleepers cooler while they sleep. Some of its pillows are also very versatile, with an adjustable filling or unique shape that may suit a range of positions and uses.
The company also offers a 5-year warranty on its pillows, which is longer than many other company policies. These factors may make a Tempur-Pedic pillow worth the cost.
How long do Tempur-Pedic pillows last?
Tempur-Pedic offers a 5-year warranty on its pillows. Many online reviewers state that Tempur-Pedic pillows usually last for at least this long.
TEMPUR is the NASA-designed material contained in the company’s pillows, originally made for cushioning astronauts during a rocket launch. According to Tempur-Pedic, its pillows offer enhanced comfort and support.
Many of the reviews on the company website are positive. However, reviews on Trustpilot and BBB paint a more negative picture.
Before purchasing, a person may consider exploring other types and brands of pillows that are available.
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