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Unitron offers a wide variety of hearing aids with several styles and features. The company only sells its products through hearing healthcare specialists.
This article explores the Unitron brand, its products and services, alternative brands, and more.
Please note that the writer of this article has not tried these products. All information presented is purely research-based.
Unitron is a Canadian hearing aid company established in 1964. Its parent company is Sonova, a global provider of hearing care solutions, which also owns other hearing aid brands such as Phonak and Hansaton. Sonova has offices in 28 locations worldwide, serving over 80 countries.
At the time of publication, the Better Business Bureau has given Unitron an A+ rating, although the company has no published reviews or complaints with the organization. The brand also has no reviews listed with TrustPilot.
Consumer Affairs has given the brand a 2 out of 5 stars rating based on 17 customer reviews. Positive reviews note that:
- the brand’s devices work well
- communication with Unitron audiologists was easy
- turnaround times for replacement hearing aids were quick
However, negative reviews mentioned problems with repairs and the need for constant device cleaning. Many customers also complained about poor device functioning and issues with customer service.
Unitron offers hearing aids in three main styles: receiver-in-canal (RIC), behind-the-ear (BTE), in-the-ear (ITE).
The brand offers several product ranges of hearing aids, including:
- Moxi: With seven models, Moxi represents the brand’s RIC line.
- Stride: A range of BTE style hearing aids.
- Inserra: Inserra is the brand’s ITE line. Individuals can choose from full-shell, canal shell, half shell, mini canal directional, mini canal, completely-in-canal, and invisible variants. The range uses EarMatch to customize the device according to a person’s ear.
- Max: Max is Unitron’s advanced power hearing aids for people with severe-to-profound hearing loss.
- Shine Rev: Shine Rev reduces noise and provides natural hearing. This range comes in BTE and ITE styles.
- FLEX: FLEX devices allow specialists to program various technology levels into them to suit an individual’s needs. FLEX hearing aids are eligible for the company’s trial period scheme, FLEX: TRIAL.
Unitron also includes several features with these hearing aids that vary per device. For example, almost all have SoundCore and AntiShock2 features. Natural Sound Balance is specific for the Maxi family, while Sound Conductor SP is optimized for the Max range for people with severe-to-profound hearing loss.
Most of its products have push-button controls, while several feature Bluetooth connectivity and rechargeable batteries.
Unitron sells several accessories such as remote controls and wireless connectivity devices. The company also offers the Remote Plus app and uControl 2.0 app, which allow an individual to adjust their device’s settings using their smartphone. Unitron has designed both apps to work with different models.
Unitron provides a free online hearing test that aims to determine an individual’s potential hearing loss. A person can take the assessment through the site or using the company’s app, uHear.
There are three assessments:
- a questionnaire that focuses on a person’s hearing in everyday listening situations
- hearing sensitivity test
- speech in noise test
The uHear app also helps people locate a hearing healthcare specialist near their area. This service is also available on their website.
Services for professionals
Unitron offers hearing specialists access to Unitron TrueFit software, which provides data analytics, patient ratings, and relevant information to provide individualized counseling and programming for their clients.
The company’s devices and accessories also feature a range of software platforms, which allow hearing healthcare professionals and individuals to adjust the device’s settings. These platforms consist of four programs:
- Blu: Adaptable to personal needs and connects to many devices. It is available with Moxi models.
- Discover: Offers an easy fit and balances noise. It is available with Moxi and Stride models.
- Discover Next: Helps amplify soft speech and override background noise. It is available with the Moxi, Stride, and Inserra hearing aid models.
- Tempus: Helps clarify conversations by isolating different types of sound and locating them. It is available with the Moxi, Stride, and Inserra hearing aid ranges.
The brand also offers FLEX: TRIAL, a free take-home trial program, to customers through their partnered hearing specialists.
To buy a Unitron hearing aid, a person should first undergo a personalized hearing test to determine whether they have hearing loss. They can then make an appointment with a Unitron hearing healthcare professional in their area.
During the appointment, a hearing specialist will test the person’s hearing, offer advice, and fit them with the proper hearing aids based on their needs.
With the FLEX: Trial program, an individual can take home a hearing device to try risk-free for 2 weeks.
A person can also use an accompanying app to give user ratings and adjust the device’s settings as they adapt to everyday listening situations.
In the follow-up appointment after the trial, the hearing specialist will analyze the collected data and recommend an appropriate hearing aid for an individual.
Unitron offers a 3-year warranty on all their products, which protects them against loss, damage, and failure. Buyers need to bring the device with the warranty card to a Unitron authorized hearing specialist.
The company also offers EnRoute Warranty, an international scheme that allows individuals to access support for their devices outside their country of residence.
Returns and Refunds
Aside from the standard warranty, most healthcare professionals extend a 30 to 60-day trial period, where a person can return their device for a refund after purchase.
Price and Insurance
There is no information on the Unitron website about product prices. However, from the price listings by other online retailers, their products range from $1,400 to $2,500. Online reviewers mention spending $5,000 to $6,000 for their devices.
There is also no information regarding insurance coverage, so it is best to check with the hearing specialist or provider regarding coverage.
Other hearing aid brands to consider include:
- Eargo: Offers three invisible style hearing aids, with discounts for military and healthcare workers. Learn more about Eargo here.
- Lively: Users can buy a pair of Lively hearing aids online with a 100-day risk-free guarantee. Learn more about Lively hearing aids here.
- MDHearingAid: Offers four Food and Drug Administration (FDA)-approved hearing aids, available for purchase on their website. Learn more about MDHearingAid here.
- Hearing Assist: Stocks three kinds of hearing aids that people can purchase direct. Learn more about Hearing Assist here.
- Starkey: Offers six hearing aids available through various stores online. Learn more about Starkey here.
Proper hearing aid fitting ensures these devices do not produce feedback and amplifies sound correctly for an individual.
A 2016 study found that real-ear measurements produced better-aided audibility and sound quality than simpler measurements.
A 2019 study found no difference in speech perception results and self-reported hearing benefits between face-to-face and remote programming.
When choosing hearing aids, the
- ease of use
- warranty coverage
- maintenance and repair costs
- provider reputation and customer service
According to the National Institute of Deafness and Other Communication Disorders, people can properly care for and maintain hearing aids by following these steps:
- avoiding exposing the devices to heat and moisture
- cleaning the devices according to instructions. Wax buildup and drainage can damage hearing aids or affect their performance. If an ear is actively draining, do not wear hearing aids.
- turning off the devices when not in use
- replacing dead batteries immediately if required
Unitron offers a wide array of products and accessories with features that aim to cater to an individual’s hearing needs. However, there is limited information about the products online, and people can only purchase Unitron devices through authorized hearing specialists.
Please note: Medical News Today does not imply warranty of fitness for a particular purpose or endorse any of these applications. These apps have not been evaluated for medical accuracy by Medical News Today. The Food and Drug Administration (FDA) has not approved them unless otherwise indicated.