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Unitron offers a wide variety of hearing aids with several styles and features. The company only sells its products through hearing healthcare specialists.
This article explores the Unitron brand, its products and services, alternative brands, and more.
Unitron is a Canadian hearing aid company established in 1964. Its parent company is Sonova, a global provider of hearing care solutions, which also owns other hearing aid brands such as Phonak and Hansaton. Sonova has offices in 28 locations worldwide, serving over 80 countries.
Unitron offers hearing aids in a range of styles, including receiver-in-canal (RIC), behind-the-ear (BTE), and in-the-ear (ITE). They are suitable for people with mild to severe hearing loss.
At the time of publication, the Better Business Bureau (BBB) has given Unitron an A+ rating. However, the company has no published reviews or complaints about the organization and is not BBB-accredited.
There are also no reviews for Unitron on Trustpilot.
Consumer Affairs has given the brand a 2 out of 5 stars rating based on 20 customer reviews. Positive reviews note that:
- the brand’s devices work well
- communication with Unitron audiologists was easy
- turnaround times for replacement hearing aids were quick
However, negative reviews mentioned problems with repairs and the need for constant device cleaning. Many customers also complained about poor device functioning and issues with customer service.
Unitron offers hearing aids in three main styles: receiver-in-canal (RIC), behind-the-ear (BTE), and in-the-ear (ITE).
Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
The brand offers several product ranges of hearing aids, including:
- Moxi: With seven models, Moxi represents the brand’s RIC line.
- Stride: A range of BTE hearing aids.
- Insera: Insera is the brand’s ITE line. Individuals can choose from full-shell, canal and half-shell, mini-canal, and completely-in-canal. The range uses EarMatch to customize the device according to a person’s ear.
- Max: Max is Unitron’s range of advanced power hearing aids for people with severe-to-profound hearing loss.
- Shine Rev: Shine Rev reduces noise and provides natural hearing. This range comes in BTE and ITE styles.
- FLEX: FLEX devices allow specialists to program various technology levels into them to suit an individual’s needs. FLEX hearing aids are eligible for the company’s trial period scheme, FLEX: TRIAL.
Each hearing aid uses a specific platform with different features: Blu, Discover Next, or Tempus.
Blu is the basic platform that offers automatic sound optimization, personalization, and connectivity with smart devices. Discover Next offers a wider range of speech detection settings unavailable on the Blu platform. Tempus aims to optimize conversations and speech.
Below is an overview of each of the Unitron hearing aids.
- Style: RIC
- Number of models: six
The Moxi range includes six RIC hearing aids that offer many of the same features, including Bluetooth connectivity, water resistance from 1–1.5 meters, push buttons, plus sound quality settings such as wind control, tinnitus masking, and speech enhancement. These hearing aids come in six colors.
The models using the Blu platform include:
- Moxi B-312: This model uses a 312 battery. A person can choose moderate, standard, power, and ultra-power receivers.
- Moxi B-R: This model uses a rechargeable lithium-ion battery. It comes with a moderate, standard, power, or ultra-power receiver.
- Moxi B-RT: This model uses a rechargeable lithium-ion battery and includes a telecoil. It comes with a moderate, standard, power, or ultra-power receiver.
Three Moxi hearing aids use the Discover Next platform:
- Moxi Move R: This model uses a rechargeable lithium-ion battery. A person can choose moderate, standard, power, and ultra-power receivers.
- Moxi Jump R T: This model uses a rechargeable lithium-ion battery. It also includes a telecoil. It has standard, moderate, power, and ultra-power receivers.
- Moxi Fit: This model uses a 312 battery. It has standard, moderate, power, and ultra-power receivers.
These Moxi models come in eight colors. They feature six speech-focused settings, natural sound balancing, wind control, and a tinnitus masker, among other settings.
Moxi aids that use the Tempus platform include:
- Moxi Now: This model uses a 10A battery. It does not feature push buttons. It comes in standard and power receiver options.
- Moxi Kiss: This model uses a 312 battery. It does not feature push buttons. A person can choose between standard, power, and super-power receivers.
- Moxi Dura: This model uses a 13-battery. It features push buttons and a telecoil and includes Easy-DAI. This optional feature automatically switches the hearing aid to a direct audio input (DAI) program that bypasses the microphone. It comes with standard, power, or super-power plus receivers.
These hearing aids come in ten colors, feature tinnitus masking, speech enhancement, and noise reduction, and can identify 7 listening environments.
- Style: BTE
- Number of models: six
Unitron’s Stride hearing aids are all BTE models. They come in six colors.
The Stride hearing aids using the Blu platform include:
- Stride B-UP: This model uses a 675 battery and includes a telecoil. It comes in one fitting range.
- Stride B-PR: This model uses a rechargeable lithium-ion battery. It comes in one slim tube fitting range.
Stride hearing aids on the Discover Next platform include:
- Stride M: This model uses a 312 battery and includes a telecoil. It comes in eight colors. A person can choose between a regular and a slim tube.
- Stride P R: This model uses a rechargeable lithium-ion battery. It comes in eight colors. It also comes in a regular or slim tube option.
The Stride hearing aids using the Tempus platform include:
- Stride P: This hearing aid uses a 13 battery. A person can choose a regular or slim tube.
- Stride P Dura: This model comes with the Easy-DAI feature. It comes in a regular or slim tube option.
These models come in 10 colors. They both feature telecoils, push buttons, and use a 13 battery and include a wide range of speech settings, tinnitus masking, wind control, noise reduction, and more.
- Style: custom ITE
- Number of models: 14
Insera is Unitron’s range of ITE hearing aids. They are custom-made to fit each customer and come in full or half-shell options.
Insera models using Blu include:
- Insera B-312: This uses a 312 battery. A person can choose between a moderate, power, super-power, or ultra-power receiver.
- Insera B-312 NW O: This model uses a 312 battery and includes a telecoil. It comes in moderate, power, and super-power receivers.
- Insera B-10 NW O: This model uses a 10A battery and includes a telecoil. A person can choose between moderate, power, and super-power receivers.
Insera models using Discover Next include:
- Insera W 312: This uses a 312 battery. It comes in four colors, and customers can choose between a moderate, power, super-power, and ultra-power receiver.
- Insera 10A Omni: This model uses a 10A battery and includes a telecoil. It comes in five colors and moderate, power, and super-power receivers.
- Insera 312 Omni: This model also includes a telecoil and uses a 312 battery. A person can choose from four colors and a moderate, power, or super-power receiver.
The Insera hearing aids using Tempus come in four to five colors and have custom batteries and telecoils.
The models include:
- Insera Full Shell: This model comes in moderate, power, high power, and super-power receiver options.
- Insera Canal/Half Shell: This model also comes in moderate, power, high power, and super-power receiver options.
- Insera Mini Canal: This hearing aid comes in moderate, power, and high-power receiver options.
- Insera CIC: This hearing aid comes in moderate, power, and high-power receiver options.
- Insera IIC: A person can choose a moderate, power, or high-power receiver.
- Style: BTE
- Number of models: 2
The Max range includes two BTE hearing aids using the Tempus platform. They both come in six colors and feature push buttons and a telecoil. A person can choose between regular and power slim tubes.
- Max SP: This model uses a 13 battery.
- Max UP: This model uses a 675 battery.
- Style: ITE
- Number of models: 3
There are also models using the Shine Rev+ platform. This platform aims to offer advanced hearing aid technology at a more affordable price. It uses AutoMic, which offers automatically adjusted directionality without buttons; AntiShock, which reduces discomfort from sudden loud noises; and adaptive speech settings.
They come in four colors, and all feature push buttons and telecoils.
Hearing aids on this platform include:
- Shine Rev+ CIC: This model uses a 10A battery. A person can choose between a moderate, power, and high-power receiver.
- Shine Rev+ Canal/Half Shell: This model uses a 312 battery. It comes in moderate, power, high-power, and super-power receivers.
- Shine Rev+ Full Shell: This hearing aid uses a 13 battery and comes in moderate, power, high power, and super-power receivers.
Unitron sells several accessories, such as remote controls and wireless connectivity devices. The company also offers the Remote Plus app and uControl 2.0 app, allowing individuals to adjust their device’s settings using their smartphone. Unitron has designed both apps to work with different models.
Some of the accessories that individuals can find on Unitron’s website are:
- a microphone for one-to-one conversations
- a remote control to adjust the volume
- TV connectors that connect hearing aids to the TV through a wireless connection
- connectors to mobile devices
- an IIC remote
- a power pack for Moxi and Stride hearing aids
Unitron provides a free online hearing test to determine an individual’s potential hearing loss. A person can take the assessment through the site or the company’s app, uHear. They also have to wear headphones or earphones to assess their hearing.
There are three assessments:
- a questionnaire that focuses on a person’s hearing in everyday listening situations
- hearing sensitivity test
- speech in noise test
The uHear app also helps people locate a hearing healthcare specialist nearby. This service is also available on the company’s website.
Services for professionals
Unitron offers hearing specialists access to Unitron TrueFit software, which provides data analytics, patient ratings, and relevant information to provide individualized counseling and programming for their clients.
The company’s software platforms allow hearing healthcare professionals and individuals to adjust the device’s settings.
The brand also offers FLEX: TRIAL, a free take-home trial program, to customers through their partnered hearing specialists.
Unitron’s help and support page offers videos showing customers how to use and care for their hearing devices.
Those who wish to contact the company’s customer service team can call the Sonova head office. They can also send an email if their request is not urgent.
To buy a Unitron hearing aid, a person should first undergo a personalized hearing test to determine whether they have hearing loss. They can then make an appointment with a Unitron hearing healthcare professional.
During the appointment, a hearing specialist will test the person’s hearing, offer advice, and fit them with the proper hearing aids based on their needs.
With the FLEX: Trial program, an individual can take home a hearing device to try risk-free for 2 weeks.
A person can also use an accompanying app to give user ratings and adjust the device’s settings as they adapt to everyday listening situations.
In the follow-up appointment after the trial, the hearing specialist will analyze the collected data and recommend an appropriate hearing aid for an individual.
Unitron offers a 3-year warranty on all its products, protecting them against loss, damage, and failure. Buyers must bring the device with the warranty card to a Unitron-authorized hearing specialist.
The company also offers EnRoute Warranty, an international scheme that allows individuals to access support for their devices outside their country of residence.
Returns and refunds
Aside from the standard warranty, most healthcare professionals extend a 30- to 60-day trial period, where a person can return their device for a refund after purchase.
Price and insurance
There is no information on the Unitron website about product prices. However, from the price listings by other online retailers, Unitron products range from $1,400–2,500. Online reviewers mention spending $5,000–6,000 for their devices.
There is also no information regarding insurance coverage, so customers should check with the hearing specialist or their insurance provider regarding coverage.
Other hearing aid brands to consider include:
- Eargo: This brand offers four invisible hearing aids with discounts for military and healthcare workers. Learn more about Eargo.
- Jabra Enhance: Formerly Lively, users can buy a pair of Jabra Enhance hearing aids online with a 100-day risk-free guarantee. Learn more about Lively hearing aids.
- MDHearingAid: This company sells four Food and Drug Administration (FDA)-approved hearing aids, available on its website. Learn more about MDHearingAid.
- Hearing Assist: This brand stocks three kinds of hearing aids that people can purchase directly from the company’s website. Learn more about Hearing Assist.
- Starkey: Starkey sells six hearing aids available through various stores online. Learn more about Starkey.
The table below provides a comparison between Unitron and its competitors.
|Types of hearing aids||Downloadable app||Hearing test availability||Trial||Price|
|Unitron||RIC, BTE, and ITE||Remote Plus app||free||30 days for healthcare professionals||starting from $1,400|
|Eargo||ITC||Eargo app and Eargo Neo HiFi app||free||45 days||starting from $1,450|
|Jabra Enhance||BTE||Free Lively app||free||100 days||starting from $1,195|
|MDHearingAid||BTE||MDHearing||free||45 days||starting from $399.99|
|Hearing Assist||RIC, BTE, and CIC||HearingAssist STREAM||free||60 days||starting from $399.99|
|Starkey||RIC, BTE, IIC, ITE, ITC, and CIC||Thrive Hearing Control and Thrive Care for certain hearing aids||free||30 days||starting from $1,000, according to review websites|
Proper hearing aid fitting ensures these devices do not produce feedback and amplify sound correctly for an individual.
A 2016 study found that real-ear measurements produced better-aided audibility and sound quality than simpler measurements.
A 2019 study found no difference in speech perception results and self-reported hearing benefits between face-to-face and remote programming.
When choosing hearing aids, the
- ease of use
- warranty coverage
- maintenance and repair costs
- provider reputation and customer service
According to the
- avoiding exposing the devices to heat and moisture
- cleaning the devices according to instructions. Wax buildup and drainage can damage hearing aids or affect their performance. If an ear is actively draining, do not wear hearing aids.
- turning off the devices when not in use
- replacing dead batteries immediately if required
Below, we answer three of the top frequently asked questions about Unitron.
Are Unitron and Phonak the same?
Unitron and Phonak are separate companies, although Sonova owns both of these brands. Unitron and Phonak sell hearing aids and offer online hearing tests. Unitron’s products may be more affordable than Phonak’s for some people.
Who is Unitron owned by?
Sonova owns Unitron alongside AudioNova, Advanced Bionics, and Hansaton.
Where is Unitron manufactured?
Unitron has its main office in Waterloo, Canada.
Unitron Group’s manufacturing plant is Vesla s.r.o., which operates in Kladno, Czechia.
Unitron offers a wide array of products and accessories with features that cater to an individual’s hearing needs. However, there is limited information about the products online, and people can only purchase Unitron devices through authorized hearing specialists.
Please note: Medical News Today does not imply warranty of fitness for a particular purpose or endorse any of these applications. These apps have not been evaluated for medical accuracy by Medical News Today. The Food and Drug Administration (FDA) has not approved them unless otherwise indicated.