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LensCrafters is an international eyewear brand offering contact lenses, glasses, and sunglasses. People can buy the products online or visit one of the company’s physical stores, where they can also undergo an eye exam.
People who require prescription lenses will need to submit an up-to-date prescription.
This article looks at the LensCrafters brand in more detail, including the products and services it offers and how to order them. It also lists some alternative brands that people may wish to consider.
LensCrafters was established in 1983, and the company has physical stores in four countries: the United States, Canada, India, and Hong Kong.
LensCrafters is part of the Italy-based Luxottica Group, which is one of the largest international eyewear companies. Luxottica Group designs, manufactures, distributes, and retails all of the LensCrafters products.
On Trustpilot, LensCrafters has an average customer rating of 2 out of 5 stars. A total of 68% of the reviews award the company just 1 star, while 15% award it 5 stars.
Positive reviews frequently mention excellent customer service within LensCrafters stores. Negative reviews express concerns over hidden costs and online order problems.
LensCrafters does not have accreditation from the Better Business Bureau, but, at the time of writing, the company has closed 386 complaints on the website in the last year.
LensCrafters sells prescription contact lenses, eyeglasses, and sunglasses.
It stocks 20 different contact lens brands, including its own label and popular brands such as Acuvue, Dailies, and Proclear. It also stocks single vision, toric, multifocal, and colored lenses to suit customers with a wide range of requirements.
Eyeglasses and sunglasses for men, women, and children are all available from the company. LensCrafters sells its own brands, as well as designer brands such as Ray-Ban, Michael Kors, and Oakley.
On the website, a person can filter their eyewear options by gender, face shape, frame shape, material, color, fit, and price.
In its stores, LensCrafters also conducts eye exams. A person can schedule one of these exams via the website, or they can phone their local store.
LensCrafters offers many different types of lenses, including:
- single vision
- etched lenses
- blue light treatment
- premium antireflective
- workspace progressive
- expanded view progressive
- light-responsive transition
If a person purchases or picks up their eyewear in-store, LensCrafters offers a personal fitting session and provides aftercare advice. If a customer needs adjustments or cleaning, they can take their eyewear into any LensCrafters store.
A person can order LensCrafters products either in-store or online.
They will need to send LensCrafters a copy of their prescription if they require prescription lenses. Alternatively, a customer can provide the company with their eye doctor’s contact details, and LensCrafters will obtain the prescription on their behalf.
A separate contact lens prescription is required to purchase contact lenses. If a person buys an annual supply of contact lenses, they can receive up to $100 off the total cost.
LensCrafters claims that it accepts most vision insurance plans online and in-store, including EyeMed, Aetna, and Humana. A person can also use a flexible spending account (FSA) or a health savings account (HSA).
LensCrafters also has a credit card scheme that allows a person to pay in installments.
Shipping and returns
LensCrafters offers free domestic shipping, noting that prescription eyewear and contact lenses will take approximately 7 days to process before shipping.
The company has a 30-day return policy from the dispense date, which is the day on which either the order arrives at a person’s home or the person makes the purchase in-store.
For an additional charge, LensCrafters offers a protection plan that includes unlimited repairs for 1 year. This plan covers cracked or scratched lenses, cracked frames, normal wear-and-tear breakdowns, and material and manufacturing defects.
Various suppliers and retailers within the U.S. provide similar services to LensCrafters. Some examples include:
- GlassesUSA: This online eyewear retailer offers designer labels and its own products. The company also stocks contact lenses. Learn more about GlassesUSA here.
- EyeBuyDirect: This company offers a variety of glasses and sunglasses, but it does not sell contact lenses. Learn more about EyeBuyDirect here.
- Lensabl: Lensabl is an online retailer that sells contact lenses, frames, and lens replacements. Learn more about Lensabl here.
People who dislike wearing contact lenses or eyeglasses may wish to consider refractive surgery. This procedure is a type of laser eye surgery that changes the shape of the cornea. The National Eye Institute (NEI) says that most people do not need to use eyeglasses or contacts after this surgery.
Wearing the right contact lenses or eyeglasses is important to protect the eyes. A 2015 study found that
- avoiding sleeping in their contacts, as this results in a higher risk of infection
- cleaning their hands with soap and water and drying them thoroughly before handling their contact lenses
- keeping contact lenses away from water and not wearing them to shower or swim
- cleaning contact lenses and cases in disinfecting solution regularly
The NEI recommends that eyeglass wearers get regular eye exams. A 2019 study researched adherence to annual dilated eye exams among people with diabetes. The researchers found that a lack of insurance played the largest role in nonadherence to these annual eye tests.
The CDC advises people to visit their eye doctor regularly and to book an appointment as soon as possible if they have any of the following symptoms:
- decreased vision
- redness of the eye
- pain in the eye
- double vision
- specks that appear to float in front of the eyes (also called floaters)
- seeing circles around lights
- seeing flashes of light
LensCrafters sells eyeglasses, sunglasses, and contact lenses online and in-store. A person may purchase prescription or nonprescription products from the company, but they will require a prescription for the former.
People can choose the company’s own products or select from a range of popular brands. A variety of lenses are available to suit people with different vision correction needs.