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Roman is a telehealth company providing medication and treatments for erectile dysfunction (ED), hair loss, and premature ejaculation. We provide a detailed review of its services, products, and reputation.
- For an evaluation: Roman Digital Health Clinic | Skip to review
- For premature ejaculation (PE): Roman Swipes | Skip to review
- For erectile dysfunction (ED): ED medications | Skip to review
- For male pattern baldness: Hair loss medications | Skip to review
- For skin care: Custom Rx Treatments | Skip to review
- For cosmetics: Latisse | Skip to review
- For COVID-19 testing: On/Go COVID19 Antigen Self Test | Skip to review
- For mental healthcare: Ro Mind | Skip to review
- For weight management: Ro Body | Skip to review
This article looks at each product and service Roman provides, its payment and insurance options, and how a person can get started with the service. It also discusses the brand’s reputation, pros and cons, and compares it with its competitors.
Roman, which is now called Ro, is a telehealth service that offers prescription medications and over-the-counter (OTC) treatments for several medical conditions, including:
It includes a free online visit with a licensed healthcare professional, unlimited follow-ups, and free prescription delivery. Individuals can cancel at any time and refill prescriptions with automatic shipments on a monthly or quarterly basis.
The service may benefit people without medical insurance, people with insurance that offers limited coverage, or those who want to save money on medication and appointments. It can also be helpful to those who are looking for a more convenient way to get medical treatment from their home.
Once registered, a healthcare professional will evaluate a person’s symptoms to find the best treatment option within 24 hours. If they require more details, they may also schedule a time for a virtual visit to collect additional information.
The company offers monthly or quarterly subscriptions for treatments. People can also switch to on-demand deliveries after their first shipment.
Ro Pharmacy Network fulfills prescription medications and ships them for free within 2 days. The company packages all orders discreetly to ensure privacy.
Below, we look at the pros and cons of Ro’s services.
Pros
- The service offers a free online consultation.
- A person can access unlimited follow-up appointments.
- It is more affordable than some of its competitors.
- There are some personalized treatment plans available.
- It offers products and services to help with various common health issues.
- The service may benefit people without health insurance or those unable to travel to a doctor’s office.
Cons
- Customers must get certain medications on subscription.
- The brand has low ratings on Better Business Bureau and Trustpilot.
- A person must have internet access to use the service and have online consultations.
- Some services have a high monthly cost.
Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
People have to pay online for Ro’s services and treatments. The company will only charge people for medication once a medical practitioner has approved it.
Ro does not accept insurance for any of its services, medications, or products.
At the time of publication, Ro holds accreditation with the Better Business Bureau (BBB). The BBB gives the company a B grade. However, the limited online reviewers posting comments on Ro’s BBB page give the company an average rating of 1.38 out of 5 stars.
Positive reviews mention the simplicity of the service and the lack of embarrassment when discussing symptoms with medical professionals.
People who left negative reviews stated that the customer service team was unhelpful and did not communicate delays or problems with filling orders. Additionally, several reviewers say the company charges more than its competitors.
At the time of publication, reviewers on Trustpilot gave Ro an average rating of 3.9 out of 5 stars.
More reviewers are discussing Ro on Trustpilot than on the BBB website. Comments show that some customers experienced good care from Ro healthcare professionals and found the service convenient.
Criticisms of the service frequently mention the customer service team, lost orders, and unexpected charges.
Similar to Ro, Hims is a telehealth service that provides a free online consultation with a healthcare professional and offers medications, products, and supplements designed to address a range of health concerns.
Like Ro, Hims offers prescription medications for ED, hair loss, and premature ejaculation.
Hims also provides options to support mental health, promote skin health, and treat other conditions, such as allergies, bronchitis, and infections.
The following table describes the similarities and differences between the two companies.
| Ro | Hims | |
|---|---|---|
| Online consultation | free online consultation | free online consultation |
| Follow-up care | free unlimited follow-ups | ongoing support to discuss appointments and medication |
| Generic and branded Viagra | sildenafil and Viagra starting at $2 per dose | sildenafil and Viagra, starting at $4 per dose |
| Other ED treatment | tadalafil and Cialis, starting at $8 per dose | tadalafil, Cialis, and Stendra, starting at $82 per month |
| Hair loss treatment | finasteride tablets and topical minoxidil, starting at $16 per month | topical finasteride, finasteride tablets, and topical minoxidil, starting at $15, depending on insurance coverage |
| Premature ejaculation treatment | Roman Swipes, starting at $22 per month, and sertraline at $24 per month | Hims Climax Delay Spray, starting at $29 every 2 months, sertraline at $3 per dose, and paroxetine at $24 a month |
| Delivery | free delivery in discreet packaging | free delivery in discreet packaging |
The table below compares Ro with more of its competitors.
| Ro | Hims | Keeps | BlueChew | |
|---|---|---|---|---|
| Focus | • sexual health • weight management • hair loss • daily health • mental health • skin care | • sexual health • hair loss • skin care | hair loss | ED |
| Products | • sildenafil • tadalafil • Viagra • finasteride • minoxidil • sertraline • valacyclovir • OTC products • supplements • prescription medication for mental health • Wegovy, Saxenda, and Ozempic | • finasteride • minoxidil • sildenafil • tadalafil • Viagra • skin care | • finasteride • minoxidil • ketoconazole • shampoo • conditioner | • sildenafil • tadalafil |
| Price | • free online consultation • $25 consultation fee for the testosterone program • medications start at $0.67 per day • $145 a month for weight loss program | • free online consultation • medications start at around $1 per dose | • $5 annual doctor consultation • medications start at around $10 per month | • free online consultation • medications start at $20 per month |
| Delivery | free delivery in discreet packaging | free delivery in discreet packaging | $3 per shipment | • discreet packaging • additional charge for delivery |
Each product that Ro offers has potential side effects. Ro lists all the side effects of each treatment on the product page. People should speak with a doctor before trying any Ro treatments.
Additionally, people should tell the healthcare professional conducting the online consultation about any other medications they take. Some medications, such as PDE5 inhibitors for treating ED, can interact with nitrate medicines, which can lead to potentially life threatening low blood pressure, according to the FDA’s 2017 prescribing information.
A person should contact a doctor if they experience any side effects. Healthcare professionals may recommend stopping certain medications and prescribing alternative treatments.
Ro collects information relevant to the services a person uses in addition to the browsing information they generate while using the site or app. It uses a person’s information to run its services and personalize advertisements and features. Ro discloses certain information with:
- service professionals
- its affiliates
- healthcare professionals and services
- legal and fraud prevention entities
It may also share a person’s information with advertising partners.
Ro states that its platform complies with relevant privacy laws and protects a person’s information. However, its privacy policy states that anyone choosing to use the service must accept that the company cannot guarantee the security of their information. People can opt out of sharing certain types of information through Ro.
Learn more about Ro’s privacy policy.
While telehealth companies such as Ro offer a convenient way to buy prescription medication for ED, hair loss, and premature ejaculation, some people may prefer to consult a doctor in person or one that they already know well. A person’s regular doctor is more likely to have their medical history, better understand their lifestyle, and may be able to advise further treatment options.
Alternatively, individuals seeking treatment for ED may find physical activity helpful. Research shows that
Below, we answer some frequently asked questions about Ro.
Roman, now called Ro, provides very similar services to Hims, but they are different companies. Both offer health consultations with licensed professionals and a range of medications and treatments for common health conditions.
Ro has a mixed reputation online. It uses licensed healthcare professionals who undergo extensive onboarding, including vetting and training for its medical consultations. The company offers FDA-approved medication for various health conditions. It is also transparent in its privacy policy, stating it complies with all necessary privacy laws.
Roman’s initial online appointment and follow-up appointments are free.
Each treatment has a different cost, and Roman provides a price list on its website. The company states that there are no hidden costs to its treatments.
Roman is the company name for a telehealth website that offers ED medications, hair loss treatments, and other products marketed for men’s health. Viagra is the brand-name version of sildenafil — a prescription-only drug that doctors may recommend for ED.
A person can purchase Viagra and sildenafil from Roman after consulting their healthcare team.
Roman is a telehealth website that offers ED medications, including Viagra, which is the brand name for sildenafil. This is a prescription-only drug for treating erectile dysfunction.
A person can purchase Viagra or sildenafil from Roman (with a prescription) after consulting with their healthcare team.
The Roman website states that all the doctors and nurses the company works with are healthcare professionals licensed to practice in the United States. A person working with one of these medical professionals can easily access their resumes, medical licenses, and credentials.
Roman charges $90 per dose for Viagra, at the time of publication.
Ro offers a range of products for ED, hair loss, and premature ejaculation. Many of these products require a prescription, and the company provides a free online consultation and unlimited free follow-up appointments with a qualified healthcare professional.
People should always discuss any medications they are taking and any side effects they experience with a healthcare professional.