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Ro is a telehealth company that treats sexual, mental, and general health conditions. It can be a convenient option for those unable to visit a doctor in person. However, it has a mixed online reputation.
This article reviews the Ro brand, its services, and its products, including customer reviews. It also discusses similar brands and answers frequently asked questions.
Please note that the writer of this article has not tried these products. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
Ro is telehealth company offering services for individuals with common health concerns, such as erectile dysfunction (ED), excessive sweating, or stress, among many others.
A person can get over-the-counter (OTC) and prescription medication from Ro, which the company sends to a location of the customer’s choice.
The platform provides ongoing care, so people can message a Ro doctor anytime if they have questions about their treatment.
Ro’s services are for adults who wish to speak with a doctor virtually. This may be a convenient option for those who cannot easily access in-person appointments due to long wait lists, location, finances, or health.
According to the website, Ro’s services are available to those who have seen a doctor in person within the last 3 years. However, the company does not provide information on how it confirms when a person last saw a doctor.
Those without access to the internet will not be able to use Ro. The service is also unsuitable for people needing emergency medical care. Those that need emergency help should call 911.
People should consider the following pros and cons of the Ro service.
- licensed doctors
- convenient for those unable to attend in-person appointments
- discreet packaging
- 24/7 chat available with the medical team
- online consultations
- its doctors can treat an extensive range of common conditions
- customers regularly report shipping delays
- it has a mixed online reputation
- does not accept refunds or returns
- unsuitable for emergency medical care
- no guaranteed insurance coverage
Ro states that its medical professionals can treat the following conditions and health concerns.
- excessive sweating (hyperhidrosis)
- hot flashes
- obesity and overweight
- tobacco use
- cold sores
These are the services that Ro offers:
Ro can provide treatment for people with sexual health concerns.
Doctors specializing in sexual health may prescribe different medications depending on the individual’s symptoms. These may include:
- Sildenafil: This is the generic version of Viagra. It helps individuals get an erection. Pricing starts at $4 per dose.
- Estradiol: This cream treats menopausal symptoms, such as vaginal dryness and itching. At the time of publication, a 3-month supply is available for around $14–407.
- Valacyclovir: This oral tablet is the generic version of Valtrex. It
treatsgenital herpes. Pricing starts at $14 per dose.
Hair and skin
Individuals needing treatments for hair or skin problems may receive any of the following medications and products:
- Custom Rx Treatment: This plan includes prescription skin care that the company customizes for a person’s skin type and goals. People can choose an Enriching Cream to hydrate the skin, an SPF Lotion, or a Hydrating Cleanser. The Custom Rx Treatment costs from $58 every 2 months.
- Drysol: This is a topical product that treats excessive sweating. It contains aluminum chloride hexahydrate, and prices start at $13 per month.
- Minoxidil: This hair loss medication comes in oral and topical forms. It is the generic version of Rogaine and one of the
main treatmentsfor male pattern baldness. Pricing starts at $16 per month.
- Finasteride: This is the generic version of Propecia. It is an
FDA-approvedmedication that slows hair loss. It costs from $20 a month.
The daily health section lists the treatments available for individuals with mental health and prenatal health concerns. People may also seek help if they have allergies or want to explore multivitamins or quit smoking.
Below are some of the supplements that Ro’s doctors may offer:
- Bupropion: This is an antidepressant that helps reduce nicotine cravings.
- Prenatal multivitamin: Ro develops this vegetarian multivitamin with OB-GYNs. It includes 12 essential nutrients to promote optimal health before or during pregnancy.
- Anxiety, depression, and SAD: Ro can offer a person one medication from its list of mental health treatments. It does not prescribe controlled substances slike Xanax, Adderall, or opioids like Percocet. Prices start at $85 a month.
People who wish to engage in a weight loss program may benefit from Ro’s 12-month Body Program. This includes weight loss medication and one-to-one coaching.
Ro claims a person can lose 15% of their body weight on the program. This claim comes from the results of a 68-week clinical trial. It involved people without diabetes who used glucagon-like peptide-1 (GLP-1) medication and changed their diet and physical activity levels. However, Ro does not provide access to the study.
The plan pairs GLP-1 medication, which aims to
The GLP-1 medication Ro can prescribe includes:
- Wegovy: Wegovy is FDA approved for weight management in people with a body mass index (BMI) of 30 or over and those with a BMI of 27 or over with high blood pressure or type 2 diabetes.
- Ozempic: This medication is also FDA approved. It helps a person manage type 2 diabetes.
Other features of the Body Program include:
- a Withings Pro Body Scale
- 24 live video sessions with a health coach
- private messaging
- step-by-step curriculum
- an at-home metabolic test
The metabolic test allows Ro’s doctors to learn about the person’s metabolism.
The cost of the Body Program is $135 a month. The first month costs $99.
Although the Body Program does not include the cost of medication, a person can work with their insurance provider to cover it.
To use Ro, a person must answer an online questionnaire about their symptoms and medical history. A licensed doctor reviews this information and offers a personalized treatment plan. They will prescribe medication if necessary. Ro then ships a person’s treatment to a location of their choice in discreet packaging within 2 days.
On Trustpilot, Ro has an average customer rating of 3.7 out of 5 stars. However, this rating comes from just two reviews. One is positive, and the reviewer praised the company’s services and wrote that the customer care representatives were very helpful. However, they did not receive their order on time and could not use the service as intended.
The negative review shows that the customer did not receive their medication and they could not get in contact with the customer service team.
Ro’s parent company Roman Health Ventures has eight reviews, which give the company an average of 2.2 out of 5 stars. There are no positive comments on the company’s profile. Customers found the signup process difficult, claimed the company raised prices with no warning, and others had delivery problems.
Ro does not have a Better Business Bureau (BBB) profile. Roman Health Ventures has an average review score of 1.9 out of 5 stars based on 10 reviews.
Positive reviews claim that Ro’s services can benefit people looking to buy test kits that are unavailable at local stores. Negative reviews mention shipping problems.
How much Ro costs depends on the treatment a person needs.
Some medications may cost from $4 per dose, while others can cost over $400. Prices for prescription medication can change regularly.
People new to Ro may get discounts on its services, and they can also work with their insurance provider to see if they will cover the cost of any services or medication they get through Ro.
People interested in online medical consultations and treatments may check similar companies:
- Lemonaid Health: This platform focuses on male and female health. People can get personalized treatments for sexual, mental, and general health concerns. Read our Lemonaid Health review.
- Nurx: This telehealth company offers 24/7 care access and FDA-approved medications. It claims that treatment is affordable even for those without insurance. Read our Nurx review.
- Hims: This company focuses on male health and offers a free online assessment. It is available in all U.S. states, and its doctors may offer prescription or OTC treatments. A person may join online counseling sessions from $99. Read our Hims review.
The following table compares Ro to its main competitors listed above.
|Specialization||Common conditions it treats||Accepts insurance|
|Ro||male and female health||• ED|
• genital herpes
• cold sores
• hair loss
|some treatments are FSA/HSA eligible|
|Lemonaid Health||male and female health||• birth control|
• sinus infections
• genital herpes
• premature ejaculation
• hair loss
|Nurx||male and female health||• birth control|
• hair loss
• STI testing
|may be available for some services|
|Hims||male health||• ED|
• premature ejaculation
• genital herpes
• hair loss
|people must check with their insurance provider|
Below are answers to some commonly asked questions about Ro.
Is Ro reliable?
Ro is a legitimate company offering FDA-approved medication and appointments with licensed doctors. According to customer reviews, Ro’s services are helpful for people who wish to see a doctor online. However, there is a range of online reviews claiming there are frequent problems with delivery.
Is Ro a good company to work for?
The workplace review website Glassdoor has a Ro.co profile with an average star rating of 3.3 out of 5. Past and current employees have noted that the company supports work-life balance and allows room for growth. However, there are some negative reviews highlighting problems with leadership.
Is Ro.co legit?
Ro.co is a legitimate company that offers FDA-approved medication and advice from licensed doctors.
However, it has a mixed reputation online, and people interested in using Ro’s services may consider checking its Better Business Bureau and Trustpilot profiles.
Ro is a telehealth company that addresses male and female health concerns. The services may suit people who are experiencing common health concerns such as hair loss, vaginal dryness, or skin or mental health conditions.
It offers free online consultations, but pricing may vary depending on the product a person buys.
Individuals who order medications from Ro receive their order in discreet packaging within 2 days.