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Glasses.com is an online retailer of glasses and sunglasses. The company offers a quiz to help people find the right glasses and a 60-day home trial period.

It can be difficult to know how much to pay for glasses. The Vision Council, a nonprofit trade association, reports that 50.9% of people in the United States pay $100–150 per frame.

This article describes what Glasses.com is, what it offers, and how to order glasses online.

Glasses.com was founded in 2011. It currently only carries frames for adults. The company is owned by Luxottica, which also owns other eyewear retailers, such as LensCrafters and Target Optical.

At the time of publishing, Glasses.com does not have accreditation from the Better Business Bureau, which gives the company an F grade, and customers rate it at 1.2 stars out of 5 on the bureau’s website. Reviewers on Trustpilot give the company 1.5 stars out of 5.

Positive reviews mention quick delivery and helpful customer service if a person accidentally provided the wrong prescription.

Negative reviews report difficulty reaching a customer service representative and shipping delays.

Glasses.com sells glasses and sunglasses for adults. For people looking for more specialized products, it also offers transition lenses and polarized sunglasses.

The company sells rimless glasses, as well as those with full or semi-rims. It offers designer and in-house frames, with prices ranging from under $100 to over $600.

Some designer brands that Glasses.com carries include:

  • Burberry
  • Coach
  • Dolce & Gabbana
  • Giorgio Armani
  • Gucci
  • Michael Kors
  • Oakley
  • Miu Miu
  • Ralph Lauren
  • Ray Ban
  • Versace

People can take a quiz on Glasses.com that asks questions about fit and style preferences. The results are five recommended pairs of glasses on the website.

All the company’s lenses come with no-glare, scratch-resistant coating and 100% UV protection. A person might choose:

  • Standard lenses: These currently cost $35. The company does not recommend them for semi-rimmed or rimless glasses or for people who play sports.
  • Impact-resistant polycarbonate lenses: These cost $79, and the company recommends them for people who play sports.
  • Ultra lightweight high index: These cost $139, and Glasses.com recommends them for people with high prescriptions.
  • Transitions: These lenses automatically become darker when exposed to UV light.
  • Progressive lenses: These multifocal lenses have three segments, for near, middle, and far distance vision.

Glasses.com also offers a 60-day home trial with free standard shipping and returns.

People can order frames with or without lenses from Glasses.com

To order one with lenses, a person needs a current prescription from an optometrist or ophthalmologist. Glasses.com can arrange an eye exam for $50.

Learn how to read a prescription here.

Once a person has selected their eyewear on the company’s website, they need to enter their prescription and pupillary distance information. Alternately, a person can email this to Glasses.com.

Learn how to measure pupillary distance here.

A person has 1 hour to make any changes to this information after entering it.

Glasses.com accepts all major credit cards, as well as payments via Paypal and Affirm.

For free fittings and adjustments, people can visit any LensCrafters store with their glasses and receipt.

Insurance

Glasses.com accepts most major insurance policies. A person downloads and completes the reimbursement form and submits it to their insurer.

Glasses.com also accepts flexible savings account (FSA) and health savings account (HSA) payments. People can enter their FSA or HSA card number during checkout or ask their provider to reimburse any payment from a credit card.

Anyone who needs reimbursement should be sure to keep their itemized receipt or invoice.

Shipping and delivery

Glasses.com ships throughout the U.S. but does not ship internationally. It takes 7 days for the company to complete the order once it has verified the prescription.

The company offers free standard shipping. With this option, a person receives their order 5–7 business days after Glasses.com has completed it. For anyone looking to receive their order in 1–2 business days, the company offers rush shipping for $14.99.

Warranty and return policy

Glasses.com offers a 1-year warranty for frame manufacturing defects.

For glasses that are damaged in the first year, the company pays 50% of the cost of the same frames as a replacement.

Glasses.com accepts returns of undamaged glasses and pays for shipping if a person returns the glasses within 60 days of delivery.

SHOP NOW

Glasses can be an investment, so it is important to consider the possible upsides and downsides carefully.

Pros

  • 60-day return window
  • free standard shipping
  • major insurance plans, FSAs, and HSAs accepted
  • home try-on options
  • wide variety of frames
  • 1-year warranty

Cons

  • delayed deliveries
  • difficulty resolving problems with the company
  • poor customer service
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Some other online glasses retailers include:

  • EyeBuyDirect: This company designs, manufactures, and distributes glasses and sunglasses for adults, and it also carries designer frames. Its website has a virtual try on feature. Learn more about EyeBuyDirect.
  • Liingo Eyewear: This company sells sunglasses and regular glasses, including blue light glasses, for adults. It offers in-home and virtual try on options. If the glasses need adjusting, the company pays up to $25 of the cost. Learn more about Liingo Eyewear.
  • Zenni Optical: This company sells glasses and sunglasses, blue light glasses, readers, and protective eyewear for adults and children. The website has a virtual try on feature. Learn more about Zenni Optical.

Doctors may offer a simple eye test as part of a regular checkup, but this test may not be thorough enough to detect all vision problems.

A comprehensive dilated eye exam can detect conditions that lead to vision loss, such as glaucoma. This exam includes:

  • a visual field test, which measures side vision
  • a visual acuity test, which involves reading letters from 20 feet away
  • tonometry, which measures the eye’s pressure
  • dilation, which allows the eye doctor to see the retina, macula, and optic nerves at the back of the eyes

People with the following glaucoma risk factors should ask a healthcare professional how often they need comprehensive dilated eye exams:

  • people over 60 years old
  • people over 40 years old who are African American or Hispanic
  • people with a family history of glaucoma

If a person has a refractive error, such as nearsightedness or farsightedness, the doctor will perform a refraction. This test requires the person to look at letters 20 feet away while the doctor swaps lenses so that they can find the appropriate strength of prescription.

Buying glasses online may be more convenient and less expensive than visiting a store. Glasses.com sells both in-house and designer brands at a range of prices.

Receiving regular eye tests is crucial. These tests may involve comprehensive exams and screening for refractive errors and eye conditions that can lead to blindness.